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November 2023 by Tracy Fox
Bob, Kelly and the entire staff are all incredibly kind and professional. They are willing to explain and assist however possible. I had made a mistake and they took time to listen and show me the facts, all the while treating me with respect and kindness. They are excellent mechanics as well!! ?
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October 2023 by Private Account
5 STARS for thoroughness, courtesy and quality -- keeping my vehicle safe and resale high. Nelson's Automotive is straight-shooting, no upsell, and they captured a safety matter even I, being detailed, missed. Bob is courteous and runs a tight ship [he apparently took ownership of this shop in 2019]; his team efficiently tag-teamed a full galley of vehicles lined-up for work at 8am, prioritizing so customers waiting could get in-and-out. The front desk staff, whose name I failed to get, is warm and smart and her way of handling things and conversation brought me a smile. If you're wise, you'll make this your vehicle's repair home. If you're lucky, you'll get to meet Dexter. ;-) Thank you, Nelson's Automotive!
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October 2023 by Mollie Forsmann
I had a problem with my engine that needed attention ASAP they were able to fit me in and repair my car in a matter of hours and at a very reasonable price. The lady that works the desk is very sweet too.
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May 2023 by Stevie Taylor
I was on holiday in Sandpoint and the Jeep was having some issues starting. Bob at Nelson's Automotive was referred to me by the staff at Talus Rock Resort. Bob offered to take a look at the Jeep but was transparent that he wouldn't be able to get me in that day if it did need fixing. I drove down and he ran some tests. It was a simple fix with the battery. He went ahead and squeezed me and installed a new battery. The staff was very friendly, and customer service was very prompt, especially for being a Friday and with a car emergency. Overall a very positive experience and very grateful they helped.Service: Battery
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May 2023 by Michael Lopez
Really happy to have found Bob and Nelson's. I have been to other places in Sandpoint and Ponderay and have been just another customer. The communication here and explanation is above and beyond. The cost seems to be very fair and they explain what they did and why. After multiple different vehicles repairs (a needy van and an older suv} I have found a repair home.Services: Electrical repair
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May 2023 by kit mitchell
Bob and his team are so great I drive up from Coeur d'Alene for his services, its worth it every time. Great work and no bologna!Services: Carburetor cleaning
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May 2023 by Turner Plumbing
I had one of my work vans lose all power and the mechanics at Nelson’s took time out of their extremely busy schedule to get me back on the road. Extremely friendly and knowledgeable, thank you so much Nelson’sLucas TurnerService: General repairs & maintenance
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May 2023 by Kyle Patton
Went in for a quote today. The owner, Bob, was condescending while making several assumptions about my situation. Flat out told me I have a QUOTE "Bad misfire" without even looking at the vehicle.
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April 2023 by Linda Check
Had a gas leak, Bob got us in fast, located the problem quickly and repaired professionally for a reasonable rate. Will definitely use again.Service: Engine repair
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March 2023 by swanextreme
Once again Nelson Automotive provided me excellent service. I had a potentially dangerous issue involving my wheels and they were quick to diagnose and fix the issue.Service: Auto maintenance
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February 2023 by Shannon Gayle Colborne
We are so happy to have found Nelson's Automotive after recently moving to town. We only have one car and Bob's shop happened to be within walking distance so we gave it a shot. So glad we did! They performed a 60k mile service and diagnosed a battery issue and had all of the maintenance + battery replacement done same day. Our car is starting a lot quicker and we felt secure heading into Winter knowing our car was in top shape. Thank you Bob + team for your wonderful service!Services: Auto battery replacement
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November 2022 by MM
Visit One:My vintage Toyota Land Cruiser can’t endure anyone other than knowledgeable, competent, and careful mechanics. Nelson’s provided that at an honest price with fast turnaround. My Cruiser now insists he’ll not visit any other doctor.Visit Two:I'm happy to report that the Great Resignation dilemma facing many repair shops is NOT at all evident at Nelson's Automotive. Despite the fact that my Toyota is 30 year old technology, the highly-experienced team seeks and repairs the elusive problems and sources the vintage parts to restore it to like-new condition. There may be a slight wait to get in, but in the end, you leave with a solid solution and (in my case) a reliable commitment to work done after the sale.Services: General repairs & maintenance
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November 2022 by Kira Carla Hull
I had brought my 2016 Nissan Versa here to have a sensor fixed, Bob was amazing and everything was so smooth and the price was great! I would definitely recommend! He even checked in with me after to make sure all was well with the sensor and to make sure it stopped throwing the code. (which it had!) These guys were great!
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November 2022 by Nolan Paul
Great service, very honest but also very expensive. I don't feel like that should reduce the stars though cause everything quality is expensive I suppose.
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October 2022 by Debbie S.
My headlights had gone out right before an important road trip. Bob got me in and took care of the problem. Service was prompt & professional with touch of the small town care we've grown to love here in Sandoint. Yes I would highly recommend Bob & his team.
