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March 2024 by Irma House
Terrible customer service
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February 2024 by K C
They get done what you need but the customer service is very poor, they’re unfriendly and always act so stressed out.
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January 2024 by Theresa Wheat
The ladies who helped me today were professional, friendly and looking out for the canvas art I was having both packaged and shipped.
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December 2023 by Shelley B
Thank you ? It is a wonderful Christmas season when you receive great service from a dedicated employee. I didn't get her name but I was in on Dec. 21st and she was so nice and happy ! What a nice thing.
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December 2023 by Jay Buck
My wait was a little long, but it is the week before Christmas so I was okay with it.The service was friendly and professional. I was very satisfied with it.
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December 2023 by Makayla Rieker
When my partner got a job as a seasonal support driver they got him one day of work after a week of waiting for his schedule to start. Now it's been an entire week with no hours. This is a tragedy. We're behind on our mortgage and this happens? Shame on UPS for this. Why hire someone if you can't give them hours?
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December 2023 by Makko Rieker
Updating from five stars to one star. When you give someone a job, you should also give them hours. Don't hire people if you can't put them to work.
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December 2023 by Leslie Apple
The customer service personnel are fantastic. Every time I go in to the UPS Store in Sandpoint they are friendly, very helpful and fun.
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December 2023 by Lisa Lewis
Sierra, was extremely helpful and kind.I needed to email some documents to be printed for my Aunt who would be picking them up and Sierra was a delight to work with!Thank you for a great experience!
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October 2023 by Pam Brockus
Very busy place, one credit card machine working. Balanced priorities during check out with all transactions. Chuck went above and beyond with my project
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October 2023 by tana smith
Went there today to return a package, and Jamie was so rude, I was so mad I left with my package.
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October 2023 by Love My Idaho
Stopped in yesterday. Big gal short dark hair. RUDE! has no manners and no customer service skills. What happened? You used to have such quality staff.
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August 2023 by Kell M.
I went into the UPS store Sandpoint idaho It took them over 8 minutes to even help me. And were quite rude by the lady that finally came up to help me. I just said I'll use the one in Coeur d alene instead Customer service extremely poor
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July 2023 by George Sabin
Had trouble scanning item QR code then handed me some random receipt that was NOT for my item. So now I have to just hope "somehow" it all gets straitened out because some lady was so distracted that she could not do her job right. Next time I make sure they do. NOTE: *** After my review - management jumped on this to seek to rectify; leaving me quite amazed and impressed with customer service. It was really busy and the lady at the counter was quite personable and good at customer service ... she just skipped a step of solid tracking accountability. I am upgrading the star rating from 2 stars to 4 stars because ... well mercy triumphs over judgment and their team was working hard as ever and customer service is astounding.
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July 2023 by Linda Trudeau
My amazon packages indicate they are in the truck for delivery. I have a package that left on a truck out for delivery ay 6:05 am on Friday. I still have not received it. Is it sitting on truck or in the building. Last week. Same thing out for delivery. When it finally arrived it was dirty, dusty.and looked like it had been shoved around on a truck or in a UPS building. I thithere are new
