O'Reilly Auto Parts in Smelterville provides parts, tools, and accessories along with store services like free battery testing, wiper blade and bulb installation, and Check Engine light testing. The location also resurfaces brake rotors and drums and can build custom hydraulic hoses. Customers consistently report wonderful and great experiences with helpful and kind staff who provide great service. Employees frequently go above and beyond to assist. This includes installing parts like windshield wipers without being asked to ensure customer safety, price matching competitors for same-day pickup, and carefully diagnosing issues to prevent customers from wasting money. In serious breakdown situations, staff have expertly diagnosed problems, provided necessary parts, referred customers to mechanics, and even helped them find a hotel for the night. Such actions in a time of need have created loyal customers for life. The store's Parts Professionals are noted as being the perfect help, with specific praise for the manager and a hope that the business retains its excellent staff.
