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March 2024 by Tolofi Tuinei
Christina was horrible she took ove rmy taxes got me locked out and never called back or updated me. She quoted me 100$ for my refund come to find out i was getting over 300 back and then she got fired. So nobody called me back until i had to call 30 times for somebody to take over my taxes because nobody told me she was fired and nobody at that office likes to answer the phone.
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April 2023 by Z Viper
Gary Black, the Boise district manager is without question, the most unprofessional human beingI have EVER come into contact with. Not only did he demean me every chance he could but consistently interrupted me while I tried to answer his own questions. I wanted a refund from H&R Block because my federal tax return has been held up due to an error by the tax pro when filing my taxes. Feeling I deserve a refund I called the store in Star to explain my grievance. I was told to call Mr. Black. Mr. Black called me from a blocked non recorded line after 7:00 to basically tell me that I was not only wrong but did not have the intellectual capacity to even verify my own address.This location in and of itself has been sub par as far as filing my taxes with the correct address as well as conflict resolution. That being said, District Manager Gary Black was beyond demeaning. He was aggressive, condescending, rude and insulting. How a man like that could remain in a position of power is beyond me.In closing , I would caution anyone frequenting any H&R Block location in the Boise district to beware. If you do end up with an issue. DO NOT EXPECT TO HAVE ANY KIND OF GUARANTEES HONORED! You will just get made fun of and insulted then hung up on.
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March 2023 by Derek LeRoy
H&R block office in Star, Idaho was friendly, they appreciated me for choosing them to prepare my taxes.
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March 2023 by Tiffany Mueller
I had an extremely complicated tax return this year. I am recently widowed and my husband was our sole source of income. I also had a house sale in one state and a purchase in another state. I had to file two state taxes and one federal tax. I also have a daughter in college, So there are exemptions and complications there as well. I knew this is way more than I could handle on my own. Heidi was very thorough and professional and I felt welcomed and valued in the office. All my interactions were extremely positive.
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March 2023 by Jeremy States
Very polite and very quiet and always efficient really like going there star I don't know h&r block
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February 2023 by Kenneth Reinbold
I don't know how the tax experts are, BUT Chloe, at the Star office in Idaho had to be the most pleasant and helpful assistant I've ever spike with. A couple days ago EVERY call in the Treasure Valley routed to the Star office...2 months before taxes are due. I called for an appointment in the morning and was told someone would get back to me. I doubted it as a day like that is horrible. So after a hectic day I get a call around 5 ish? Chloe called for my appointment. Not only that, I asked all kinds of questions about prior experts etc. She answered them happily and without any hint of being annoyed. Honestly felt like my little call was important. It's how customer service should be. Thank you Chloe. .
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April 2022 by Beverlee Furner
Christine was very good. She had done her homework on my taxes and I appreciated that extra time that she researched several items for me. If Christine is at H&R Block next year - I will be back! A++++++ service. She also handled a staff member's suddenly having to leave - with grace and did the work of 2 people the rest of that day and the second day I met with her. I appreciated her efforts and knowledge!
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April 2021 by Michele Simone
Maria is very knowledgeable.
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April 2021 by Marilyn Parker
Fast a d accurate.
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April 2021 by jack frost
The H&R block tax reps are great to work with.
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April 2021 by Jackie Wygant
I appreciate service I got from Kandy.
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April 2021 by chelsea hiatt
Fast and helpful.
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March 2021 by Cathy Ward
My taxes were done while I reviewed my tax situation. I didn't have to wait 3 weeks for them to be done or waste a bunch of time calling. And it was cheaper!!!!
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March 2021 by Gerald Bertagna
I have used the service for the past five years.
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March 2021 by Larry M Hill
Quick and easy