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December 2022 by Marilee Love
I work there and live the job and people.
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August 2019 by Michelle P.
Went in for a checkup and the people were extremely nice! They went over everything they would be doing and walked me around since it was my first time at the facilities. They said it'd be 45 minutes but ended up being about 25 so I call that a win!
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July 2018 by Jenny B.
We've been taking our Honda Element to Smith Honda for 6 yrs. we've always been treated fairly and never had any issue with the services and repairs they've made. We live 2 hrs away and gladly get our vehicle to them for any maintenance needs we may have. We do most of our shopping in Idaho Falls and yesterday, on my home from a trip with my friend and her teenage daughter, my check engine light came on. Next thing I knew we were stranded 1/2 an hour outside of Idaho Falls on the side of the road. I called the dealership 5 minutes to 7pm (right as Frank was walking out the door for the evening). We were able to get a tow to the dealership fairly quickly but we're still a solid 30minutes away. Not only did Frank hang around and wait for us for an hour and a half, but he also had a courtesy car waiting for us so we were able to get back home. To be clear, Frank is one of the managers for the dealership sales department and has nothing to do with the service department but he made it happen and we are so so grateful! Never felt so good about giving a dealship my business. These guys go above and beyond!
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January 2018 by Janet J.
While traveling from home I needed an oil change and to have my fluids checked. I was a little unsure about going here because of the reviews. They got me in right away and took care of everything in a quick and courteous manner.
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November 2017 by edy montalvan
Very nice place, has been the best place to get lunch since I was a little tike
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October 2017 by Caras Life on the Farm
Very helpful and friendly staff.
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October 2017 by Alvin C.
We just had a great experience purchasing a 2012 Subaru Outback from Smith Honda. We worked with Marcelino Sanchez and were very pleased with the excellent customer service. This is the very first time that we purchased an automobile from the first dealer we visited (something we never do without shopping around) but they had the exact vehicle that we wanted and we were able to negotiate a fair deal. We also worked with the sales manager Jarod Sloan. There was no pressure and we were treated very well. We would not hesitate purchasing another vehicle from this dealership.
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June 2017 by A T.
I bought my 2016 Honda Fit from Smith Honda. The buying experience was alright, unfortunately nothing special to report, and my sales rep was fired shortly after my purchase....that in itself does not instill confidence. I got my first free oil change w/o a hitch other than the tech forgot to put one of my tire caps back on after checking the air pressure, and I had to go buy a new one (not a big deal, but an inconvenience) I moved 7 hours north shortly after that. The dealership here has terrible reviews, and only 1.5 stars. I was happy to be going to be back to Idaho Falls to visit when my next oil change was due. I took it in, and they had it completed and hand washed in less than an hour; I was happy! I was told all was well, other than my cabin filter needed changed. They said they had taken it out to shake clean and put it back. The following day I noticed a strange motor revving noise when I turned up my air conditioner. It was 4pm, the website said service was open until 6pm on Sat, so I took it over before I had to head out of town to drive 7 hours back home. I was told the service dept was closed, but Javier was still there and said he'd look at it. While waiting for him on the sales floor, I noticed there were 12 Honda workers out and about, but only one even acknowledged me. Customer service? I showed Javier what I was hearing, he looked behind the glove compartment and found a HUGE rats nest. How the service techs overlooked this is beyond me. He removed the nest and used a blower to get as much of the debris as he could out, but my blower motor is now unbalanced and needs to be taken out and readjusted. Had they found it during the oil change, it could have been done on the spot. Now I need to schedule an appointment at the dealership up here (which I was trying to avoid in the first place) and have it taken care of. I am so frustrated. I do remember what it was like to get good thorough customer service, it is just so hard to find it in the auto world these day. Thanks Javier, you get a thumbs up!!! But, Smith Honda in general, you get a BIG thumbs down. And to top it off, the tire tech forgot to replace one of the tire caps again this time....sigh.
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May 2017 by Mark K.
I recently moved from California and one of my biggest worries has been finding a car service and repair place that I trusted and would have great service and did quality work. I have found that place. My experience with Smith's Honda during the past 6 months on 3 separate service and repair occasions has been as good or better than what I've received having lived in 6 different states during my 40+ years of owning a car. Their customer service reps have been great to work with - efficient; great at explaining what needs to be done, options, and costs; professional; terrific follow-up (email and telephone) and yet personable and fun to be around with when appropriate. The quality of service and repair work they've completed for me on my Lexus SUV has been excellent, including saving me from fixing things that weren't broken. And, I've gotten work done at - from what I have experienced - a very competitive price and certainly much lower than I experienced when I lived in other states. If and when I purchase another vehicle it will be from Smiths!
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April 2017 by Brad J.
Went in to get a simple oil change early on a Saturday. Since no one was at the shop yet, I thought it would be fast. Instead it took a couple of hours and they broke one of the air pressure sensors. They fixed it for no charge, but I had to wait longer because the repair technicians were busy. When they had finally finished, it was about 3 hours after I had taken in my vehicles. I don't know what other options I have since they are the only Honda dealer in the area. However, I will be looking at other options in the future.
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April 2017 by Sonia H.
Kept my car 4 days and couldn't for the life of them solve the problem. I got better information from a Honda certified technician on the internet. I was treated condescendingly by the male service tech, only getting repeated run-around and not listened to. Save yourself the punishment of doing business here!
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March 2017 by Jessica S.
Initially I called about a car I was looking for and was directed to a specific sales person. When I went to the dealership and was shown the car I was in love (it's a Honda) but mystified by why it appeared someone had used it recently (soda splash on dash and console). He assured me "it was JUST traded in". When I looked up the vehicle it was traded in at 20K LESS miles than it had on it currently. I called the dealer and spoke to a different sales person who informed me it was a "sales person's ride" as long as that sales guy met a quota. So, I was blatantly lied to by the first salesperson but I still wanted the car. I spoke to a manager and he clarified that of course I would have an Honest sales person. When we got to the dealership to potentially buy the car I was greeted by a MUCH better sales person but he informed me that the sale would be split between him and the lying salesman. Really Smith Honda? Way to show sales people how Ethics are done. Then I was met by a manager was creepy, rude and misogynistic. Although he was a further representation of how shady of a dealership this was, we still purchased (way above market). The final clicker is, the car was NOT detailed so I took it back to have it professionally cleaned. After two hours the same rude and condescending manager (Frank) came out and barked that "we need to keep the car." When I asked why I was given the excuse that he wanted it to be perfect. I get the car back a day later and there is STILL soda on console and marks all over the interior. I've never been treated so badly in what should be a professional exchange.
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September 2013 by Erik Vitands
This review is about the cookies, which were delightful. I ate a dozen over two days on a bicycle tour, and they were delicious, home made style, big wonderful cookies. Thank you, I am so glad I stopped! Until next time!
