Famous Footwear offers a wide selection of shoes and often has specials, which customers appreciate. However, shoppers sometimes find that they end up spending more money than planned. Staff members, like Kay, are often praised for being friendly and knowledgeable, with some customers feeling that employees like her deserve higher pay. Unfortunately, customer service can be inconsistent. Some shoppers have to fight to use coupons or get discounts, experiencing hassle and frustration. Others report that staff members are not very helpful, offering brief answers or ignoring customers altogether. The store's layout can be confusing, especially for finding kids' shoes, and the selection for children can be limited in size options. Prices are considered high relative to the quality of service and selection. Overall, while the store has helpful staff and good deals at times, negative experiences with customer service and limited choices have led some customers to prefer shopping online through Amazon or Zappos.
