First Federal Bank, Idaho’s only mutual bank, has been serving the Gem State since 1915, offering local access to a wide range of financial products and services for individuals and businesses. Customers appreciate the friendly staff, with many noting a welcoming atmosphere and treats for pets. The bank is known for its seamless and uncomplicated home loan process, often praised for knowledgeable and responsive staff like Deanne Bailey and Tracey Parsons. Clients highlight the personal, easy, and quick experience they have had when working with Tracey and her team, who are described as patient, understanding, and always available. Special programs at First Federal can help save money on closing costs, and the team goes above and beyond, sometimes even coming to clients' homes to expedite paperwork. Overall, customers value the trustworthy, caring service and the long-term relationships they have built with the bank.
Always ready to help me with whatever I need. I have been with them for a long time. I'm planning to stay.
November 2023
I had the pleasure of working with Deanne Bailey who assisted us with our mortgage loan. She was friendly as she respond to any changes we requested. Deanne kept us informed as the process proceeded through the phases. I highly recommend First Federal for your banking needs.
October 2023
First federal home loan and specifically Deanne Bailey made our home loan seamless and uncomplicated process. Deanne is extremely responsive to questions, easy to reach and knowledgeable. First fed had some special programs that saved us money in closing costs with the current rates this was a tremendous help!
