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November 2023 by Dave Neal
I had the pleasure of working with Deanne Bailey who assisted us with our mortgage loan. She was friendly as she respond to any changes we requested. Deanne kept us informed as the process proceeded through the phases. I highly recommend First Federal for your banking needs.
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October 2023 by J Williamson
First federal home loan and specifically Deanne Bailey made our home loan seamless and uncomplicated process. Deanne is extremely responsive to questions, easy to reach and knowledgeable. First fed had some special programs that saved us money in closing costs with the current rates this was a tremendous help!
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July 2023 by Heather Flight
Very friendly staff. They have treats for my dog. I have been one of their customers since 2003. Just a great banking experience
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September 2022 by Aaron Ganz
Tracey is one of the best in the business! She is very patient, understanding, and easy to work with. She also helped us get an amazing rate! Can I give 6 stars?!
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July 2022 by Sheri Dunne
My experience with Tracey and the team at First Federal was amazing. She was assuring and very informative. If I did another mortgage loan, I would definitely go to Tracey Parsons at First Federal.
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July 2022 by Loretta Kingsbury
We have done several loans with Tracey Parsons at First Federal. Our experiences have been amazing, very personal and easy. Tracey and her team were always available when we needed them, the process was swift and and carefree. One of her team members, Robin, even came to our home one evening to have us sign some paperwork in order to expedite the loan. Highly recommend working with them
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July 2022 by Brian Moore
Tracy and the team have been very helpful through the process of loans and everything in between.If there was something I needed to do on my part, she would shar that so I could do my part.Tracy and her team have always made it to were I succeed.
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May 2022 by Justin Santana
Nate is the absolute best loan officer I have ever dealt with. I have used him for the last 6 years and he has always been extremely efficient and has given me the best interest rate I could find. He doesn’t force a sales of extra coverage down your throat and will put his customers concerns before his own. I’ve referred over ten family members and friends over to him and they have had the same experience. You cannot go wrong by contacting Nate and what I love the most is he will provide you with his personal cell number and you can text him anytime which has been extremely convenient where I run multiple businesses. You have a loyal customer for life Nate and we appreciate all that you do for our family! Too bad I can’t leave 10 stars ✨
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May 2022 by Julie Davidson
RUDE RUDE RUDE! I am so tired of this bank - learn to support CHANGE because it is coming, and I am so happy about it! Maybe than you will learn to not think your everything here and try to be better to people!
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December 2021 by Jenn Gray
terrible institution. policies change depending on who is working and what branch you go to. they will not hesitate to lie directly to your face. also they apparently do not comprehend what a power of attorney is, nor do they have any sort of understanding as to what rights it gives the holder of a power of attorney
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November 2021 by Nicole Cook
Kelly, CSR2 was so kind and helpful with my name change. She answered all of my questions, made sure my mobile app was correct and working properly and was genuine towards me. Best First Federal branch.
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August 2021 by John C.
I have an checking account with this bank, and it is the worst bank I have ever dealt with. They charged me for retuned mail, they supposedly sent me an ATM card that I didn't request so I called the bank and they wouldn't reverse the charge. I told them that I had no need for the ATM card and not to send me it. The next couple of months they tried over and over and charged me each time. I continued to call and give the same speech until it stopped. Now I keep $42 in it just so they have to deal with my account each month, and haven't used it in over a year!! This bank is the worst, don't give them your money!!!!!
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February 2021 by Kris Miller
I am giving Nathan 5 stars. He was awesome I would recommend him to anyone looking for a loan. Best rates locally without buying rate down.No worries of the loan being sold out to large Mortgage companies.However make sure you are not in a Hurry as First Federal is experiencing a high volume of refinances and takes little over three months to close. Wasn't a problem for us.
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February 2021 by Pat Alires
Nathan Jensen was our loan agent. He was very professional, efficient and kept us in the loop of where our loan stage was. Everything went accordingly and we felt he did a very good job. He made us feel at ease while signing and helped me with my limited knowledge of doing paperwork on the internet. If we need anything that we feel is in his wheel house we definitely would contact Nathan.Patrick and Patricia Alires
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February 2021 by Jason Robinson
First Federal was the only institution that offered a bridge loan to help us close a new property before selling our current property. So we have a Bridge AND a Primary with them. But key FF employees responsible for time sensitive tasks randomly took off early for vacation or were unavailable at literally the deadline dates, causing delays, and no substitute employees were made available. FF waited until 5min before EOB on closing date to get title recorded. I am not sure the head aches are worth the financial product they offered. I have no feedback on how their service on a mortgage is vs their sales of a mortgage, but hopefully servicing our notes is smoother than the rocky sales process.
