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March 2024 by Millie Burlington
Lady was really knowledgeable
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February 2024 by Charles Anderson
Much better experience than I had with Hewitt
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February 2024 by Mark Tuft
Knowledgeable and friendly.
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February 2024 by Beau Boss
Amazing. Friendly. Knowledgeable. Quick. Professional.
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April 2023 by Jamie Radin
I’ve always used HR block for my taxes and have had no issues in past years doing it my own at home and online. This year was the first time I ran into a rare circumstance of an impossible issue with Hr block’s online software system. It kept giving me an error message about how my direct deposit was entered with two decimals somehow, but without letting me access it again to fix it. Would not let me complete the last step to efile without fixing it. The three customer service reps I spent an hour with on the phone had no idea what to do either, even after spending $30 for their services. I had the worst time with a disrespectful rep who was asking for my laptop model and security systems which was completely unnecessary.I’m giving this HR block location 5 stars because Valerie heard me out and made time for me the same day when I called their location and asked for help. My only other choice was to mail in my taxes and wait months for a large return I badly need right now. When I got there the software issue had somehow resolved itself that morning (checked the day before) and Valerie still took the time to help me make sure it all went okay and even taught me about the Idaho grocery credit. She deserves recognition for how sweet she was that day, even if it was mostly moral support. Thanks, Valerie!
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February 2023 by Dan Connolly
Very confident of my tax preparation very good.
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June 2022 by Ira Althouse
Don't know why I came back to HnR block!2nd time they messed up my taxes!1st time got no money back.This time 4,000 + short of what they said and I have to wait up too 60 day for the irs to finish the review to pay me! Thanks HnR ! Big double middle fingers to you !!!
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April 2022 by Amanda Jones
Valerie was awesome to work with. Very professional and super nice.
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April 2022 by Marie Davis
I had an appointment for 4pm and I wasn't seen until closer to 4:30
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April 2022 by Matthew Trevino
I had the best pro on the job
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March 2022 by Dennis Giere
I feel I need more explanation as to what caused the major difference of my tax from last year to this year. I feel that presentation for this year as opposed to previous years was no more than glancing at each page without an explanation of why or how something changed from last year. I have had the very similar returns from the year we retired and income has stayed the same and I never had two thousand dollars due in taxes. To have such a large increase in taxes due was a shock.
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February 2022 by Phyllis Erb
My tax preparation (Allison)was fast and very helpful
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February 2022 by Mike Sant
Everything was explained to me to where i understood ot
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February 2022 by Alexander Burlington
I like how concerned the agent was that I understood everything.
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February 2022 by Desiree G.
I would put a zero rating it's crap they deny u putting taxes in your bank account after their crap loan is applied for so mind you your entire taxes are charged for looking up account balance and each use of their crap Emerald Card that has crapy network so you get multiple charges
