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September 2023 by Skila J.
They have completed repairs to 4 different rings. All have come out absolutely gorgeous!
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July 2023 by A J
Fun outgoing place to shop and find the perfect item for your loved ones
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May 2023 by Anonymous 321
LOREN WAS A GREAT HELP!!! Thank you for fixing my watch!
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January 2022 by Heidi Phillips
If I could give 1000 STARS, I would!!!Long story long: I lost my engagement ring and wedding band (soldered together) in spring of 2021. I lost it in our house right before our cross-country move from Colorado to Oregon; the house was sold and the ring was nowhere to be found. I was devastated, to say the least. My husband had picked the ring out by himself in 2014 and proposed to me at our tree in Ponca, Arkansas. I spent most of 2021 in disbelief that I had lost my ring and told myself I had to unpack all the boxes before I could even entertain the thought of buying a new ring. Boxes unpacked; the ring had vanished. After discussion of buying a new ring, I just could not bring myself to accept the thought of a different ring. I LOVED my ring! It was sentimental, specifically because my husband and chosen it and it was the most beautiful ring I had ever seen.Fast forward to October 2021, I decided to search Google for the same ring, certain it had been discontinued. After 3 weeks of searching, I came across this little shop in Twin Falls, ID called Jensen Jewelers. And sure enough!! It was MY EXACT RING!!! I could not believe it!! I told my husband about it and he encouraged me to look into it. Life got busy and I was unable to call the store until 2-3 weeks later. I called one afternoon and Amy answered the phone. I told her the whole story and how I had found the exact same ring on their website. She asked me for the item number from the website and when I looked on their website I saw the page with the ring on it had been removed! I said, "Oh no! It looks like it's been taken down!!" Amy asked me to explain the ring design and then she said, "I think I know which one you are referring to. Give me a minute." She put me on hold and I prayed it was still there! She returned to the phone and said, "I am going to text you a picture to make sure this is the one you are looking for." She sent the picture and I was so nervous. I received the message, opened it, and VOILA--it was my ring!!! Amy told me it had been taken off the website because it was the very last of that style ring they had in stock. I couldn't believe it!! I was overjoyed and started the purchase process. She was so excited for me and walked me through the entire purchase process seamlessly as an out-of-state, virtual customer.To add to the amazing customer service of Jensen Jewelers, they sized the ring, soldered it, and OVERNIGHTED it to me (at no extra cost!) so that I could have it in time for my younger sister's wedding. I am floored by the incredible and individualized service of Jensen Jewelers and would HIGHLY RECOMMEND them to anyone!!!Last week, my husband and I returned to our tree in Ponca, Arkansas with my new ring and took a trip down memory lane. We started dating 10 years ago, carving on this tree, writing letters to each other and burying them in our time capsule. My husband proposed to me in 2015 by digging up our time capsule and pulling out this ring! It was the most romantic thing I could ever imagine!! To be back at our tree with the same ring on my finger and create new memories together was so incredibly special. We will celebrate 7 years of marriage this year!Thank you so much Jensen Jewelers!!!! Thank you Amy!!!! Words cannot describe how happy I am to have my ring back ❤️
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November 2021 by Jennifer Y.
I went in here just by chance. My fiancé and I were walking the mall and we thought we'd look and see what they have for him, our wedding is nearing and he has not found anything he likes. He'll make up his mind on something and then a couple of days later change his mind again. The girl was showing us what they have and I could tell on his face he wasn't in love with it. They were having their Black Friday sale and it was a good deal, so I told her we will go home think about it make sure it's what he wants and doesn't change his mind again and we would come back before Black Friday since it was a good deal. The girl rolled her eyes walked away to get her card came back handed her card to me and said seems like it's what he wants but I guess here you go, with such attitude. You just loss your sale. We were actually going to come back. Not now. I'll never be back. Come to find out her card said she was the assistant manager.
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April 2021 by julia merfeld
Within 30 seconds of walking through the door Cetaira had listened to me describe what I was looking for and was searching for it on the computer. She could not have been more helpful. I was looking for a specific size and shape of stone to fit into a pendant. Over the next day Cetaira had contacted many different sources and kept me informed of the results of her searches. She invited me to an event at the store where there would be loose gems and we found the exact right one!! The stone was set into my pendant that day and I couldn't be happier!! Cetaira went out of her way to make this happen and I'm so grateful!! I'm new to this area and I'm so happy to have met Cetaira and found the only jewelry store I'll be using for all my jewelry needs.
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March 2021 by BJ and Kiki Wanner
We called and talked to Cetaira and told her what we wanted and asked if it could be made? Cetaira made sure and made it happened. With what my husband told her how he wanted it to be like a Rim horse shoe with the elk ivory in the middle. We put blue sapphires in the wholes where the nails would be on a shoe. We was calling it Love team, but changed it to Love Rim Shoe. We are so in love with this Piece and the other 3 that we designed too. I’ve have Recommend Them to family and friends. I would recommend them to anybody.
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January 2021 by Chere Canoy
Very friendly. Had my mother-in-law's ring resized and they did amazing ❤
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December 2020 by Sienna Michael
I needed a few links taken out of a watch band. The customer service here is top notch. They had me out of there in less than 10 minutes with a watch that fit my wrist. They didn't even charge me. Highly recommend over any other jewelry store in town. Thank you Cetaira!!
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December 2020 by Leslie Wolverton
The young man was very helpful and polite. He knew what he was doing and was able to find a ring I've been looking for.
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December 2020 by Luis Muniz
They are always really helpful and nice. They go the extra mile each time. Thank you!
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December 2020 by Fernando Martinez
Fast friendly service. Always a great experience!
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November 2020 by david
Exceptional customer service. From first phone call, purchase, and speedy resizing of ring. I can’t thank the staff enough. Just a great experience.
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November 2020 by Charles Joshua Overly
The staff was incredibly hospitable, generous, kind and helpful. They really made our day and I'm grateful to have stopped in!
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September 2020 by Suzzane C.
Downtown Twin Falls Jensen Jewelers are so friendly and helped us find the perfect size watch battery for the smallest watch!