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June 2023 by Darren Campbell
Ive been a great customer with MetroPCS. My issue is my daughter might have been skimmed at this location! She went to pay a bill there and the $80;vanished she had proof she paid it but MetroPCS seems to have lost her $80! Please refund her $80. And inspect your card reader for skimming device!
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November 2022 by Paul “Big Pauly” Middleton
Mediocre customer service, at best. Rarely have the latest phones in stock. Not terribly impressed.
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November 2022 by Kali Langer
Awesome service and they're very helpful! Definitely recommend!!! I love the manager there
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November 2022 by Artemio Gonzalez
What it comes to devices they know nothing about their products of the store when it comes to sales of the product that they are selling such as gigabytes speed ram they know nothing I have no idea where they get their employees from the individuals here have no respect for customer service it seems like they're joking but in reality they have become very rude disrespectful and disregard the customer's needs their manager or general manager Justin had no concern on refunding or correcting the problem that was at hand when I first came to buy an item such as the hotspot I was promised fast services I did not receive fast services I was not informed that you have less than an hour to return a device if you buy it near closing how am I supposed to do that when I live hours away something needs to be done this store needs to be refreshed with employees because none of the employees understand anything of their working with especially their GM Justin who did not care to look into the problem he told me basically to call the 611 number to which I was on already and they told me to go to the store I don't know if it's all Metro but I know that I'll be switching very soon to a new service if this is the best metro or Metro's representation then I advise everyone everywhere to avoid Metro I hope this isn't all of Metro what I've experienced at the store on Cheney in twin falls
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November 2021 by Brian Ward
Mediha is my favorite customer service rep. Every time I go into the store she makes me leave with a smile! I recommend this store to all friends and family.
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November 2021 by Denise Thomas
The gals at this store are amazing. I went in to get some phones and they gave me a great deal and got my phone protected. Very nice & friendly. Will be returning to this store! Also, I left with a tablet as well!
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November 2021 by Tim Grayer
Mediha and her team are awesome! Love going in and seeing them. They always help me out and recommend the right phone's each time.
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November 2021 by Teasha Mcclain
Store is great customers service was amazing his name was Austin kept a great spirit with my daughters and got everything done in a quick amount of time was amazing!!!
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November 2021 by Jerry Bonifacio
I was in here at metro yesterday Mediha help me find that good phone for me 5 G one anyway I just want to say how helpful she was pretty knowledgeable so I think I got the best phone for me he in here anyway I'm very pleased with the place and with her and she was very helpful and everything it was really nice here I'm pretty happy I came in that's all I had to say thank you!
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November 2021 by Vincent Revers
Great group of people.Went out of their way to be helpful.Would suggest if customer service is important to you consider making a change to Metro
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November 2021 by Just Me
Terrific staff, great service!Finally done with Verizon and now have 5G and better phone service. Very happy I went here!
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November 2021 by Mathew fulton
She is amazing and goes out of her way to help however I give her a five star review and you’ve got to come to the store and deal with her her name is Mediha happy now!!! She’s the greatest human ever. She always has a smile on her face and willing to help!!!
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November 2021 by SD Denton
The employees in this store need more training. I was told I was ineligible for auto pay...really, all they had to do was put my credit card information in the computer to set it up. How can a person be ineligible for auto pay. The price I was quoted was almost $280.00 to switch two phones over to their special. I got it done for under $120.00 at the one on Blue Lakes. They were professional and knowledgeable. I won't be going back to the Metro on Cheney Dr.
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November 2021 by Michael Cole
I went to the blue lakes store and an associate totally screwed me over. Long story short, he didn't do his job, I suffered. I came to the cheney drive store and Austin helped me. O M G he is an amazing asset to the company. He totally saved them from me cancelling and switching. His customer service is 150% If you are with metro, go no where else but here!
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November 2021 by Monica Archuleta
Mediha is awesome. She got me a phone I wanted for a cheap price. She always listens to my problems when I come in. I recommend her to all friends and family. Love this store!!!!
