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August 2023 by T.J. L.
This service department is definitely a joke! We had broken down just outside of Twin Falls while on vacation. I called the service department to see if we were able to have our vehicle towed to the service department so we can have a Ford dealership work on it. I answered his basic questions like " what model?", "what year?", I responded 2007. As I am telling the service writer what had happened he stops me and explains that their policy is they do not work on vehicles older than 10 years because they can't get parts sometimes. Sorry, you have to take it somewhere else he added. This might be just a small town dealership that has weird policies because the vehicle has been serviced by a Ford dealership this year and did not get the same " we don't work on vehicles that are older than 10 years response.
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April 2023 by Rebecca Goodell
Dishonest, drove hours to find out the odometer had hundreds more miles on it than advertised. Falsified odometer statement. Gave us the run around for months. Still no resolution! Update, we have talked to you multiple times. The day of, after. Your solutions were a joke! If you have something reasonable to offer you should be contacting us. But you thought we would just let it go, and move on. You are very wrong. Instead you left a typical response to reach out to you. Poor poor customer service. I do not recommend you to anyone. Our family is very big into cars. You handled our buying experience of our mustang Mach e gt performance terribly. I drove hours to pick up the vehicle only to see there were all most 900 miles on the car, and not 70 like in the listing. We were told it was an oversight. But I’m now buying a used vehicle. This was not just mileage from test drives. Not on this high end of a vehicle. Someone was using it to commute, and you were not forthcoming with that information. You also stated we would be taken care of , just to continue with the purchase, and we would figure something out after. What a crock or crap that was!!!
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January 2023 by Ron Prine
Great service.. nice atmosphere..
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August 2022 by Kathy Mack
Went to the dealership to buy a car. All was fine until I tried to cancel the extended warranty, THE NEXT DAY. Got ignored, no return calls no service. Had to go through the warranty company who could not get them to answer the phone. 21st century folks. Oh and I’m a female buyer…once again the good old boys do business the old fashioned way. Remember ladies, bring your man to help you understand the process… or go somewhere where they treat you with respect. Kmack, BSN, MSN, FNP, ARNP
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August 2022 by Jonathan T.
Avoid these clowns. I contacted the dealership numerous times regarding a Range Rover in used inventory. I was contacted by Mark Stray. When we spoke by phone and I asked questions about the vehicle Mark knew next to nothing about it. He promised to follow up later with responses to my questions. Mark emailed later saying he learned nothing more than what was on the website. Not helpful. I then followed up with a detailed list of questions over email and asked if Mark could send those questions to the service tech who conducted an inspection on the vehicle. I heard nothing back. I emailed again and asked about the vehicle and Mark texted me a screenshot of a road test report that answered almost none of my questions. I told Mark via email that, even though there were no service records and that Mark could not answer basic questions about the vehicle, that I was ready to buy the vehicle pending an independent inspection that I would pay for. I asked Mark how I could wire a deposit to secure the vehicle while I made arrangements to have the vehicle inspected locally at my expense. Mark never responded. To make matters even worse I received one of those automated "how was our service" emails from the dealership's sales manager, "Darin". I wrote back what happened as in the above. I received no word back from Darin but did get a pissy email back from Mark basically telling me to bug off. No apologies for how I was treated, no apologies for their lack of response. Just a petty message saying that the info I had was all I was going to get and that they would not hold the vehicle, even with a deposit, while I got the vehicle inspected at my expense. I would have to rely upon their own inspection, which you can see from all and 1-star reviews is the last place I would trust for an honest opinion about this vehicle. How are these guys even in business? Avoid at all costs.
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July 2022 by Melissa H.
We are from out of state and driving home our 2013 Ford truck broke down 1 mile from this dealership in Twin Falls. We were going to have the truck towed to the Middlekauff Ford. We called and explained our situation, we were stranded in a Costco parking lot. They said they couldn't get us in for 3 weeks. I understand they are busy and wasn't expecting them to drop everything and look at it that moment. However for them just to say sorry was super unhelpful and disappointing for a Ford dealership. The guy did provide us with 3 other local mechanic numbers which was nice and I gave an extra star but being it was a Saturday and they are local mechanics they were all closed. Would have been nice if they could have spared a few moments for stranded travelers.
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July 2022 by Mary B.
We took our 2010 F-150 to have the roller rockers (followers) looked at because the engine was making a metallic ticking noise under load. My brother rebuilt engines for over 45 years and was pretty certain this one one of the possible issues. They checked it out and said it was due to another possible issue, which they fixed for $4919.13. When we got the truck back 3 weeks later it was still making the metallic ticking noise. They replaced some other parts that had wear, but did not fully check out the roller rockers. We took it back and the lead mechanic said the engines all make that noise. Well, they don't. They refused to even consider looking into the issue any farther. We did some homework on the price of the parts that they replaced and everything was marked up 30% or more over the Ford MSRP prices. The average labor rate at Ford dealerships across the country is $75 to $130/hr. Middlekauf is charging $150/hr. I feel monetary raped!!! We will never be back to Middlekauf to buy another vehicle or to do any service. They are ripping people off.
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April 2022 by Ron P.
if I could go lower than one star I would. the service dept. is the worst I have ever experienced, was told I would have to wait two months to have my transmission looked at, plus I have been in there many times for poor steering and just get shined on with my toe in is off (even though I just had it checked elsewhere days before). was told it was probably my key fob was the problem. I had to go home and check in the mirror I assumed I must have STUPID written on my forehead. pretty bad when you have to drive forty miles to have your pickup worked on and get it in and worked on in just a few days. Middlekauff is not a good place to go.
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March 2022 by Ronald Tamcke
Great dealership and very helpful ?
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November 2021 by Diane Welch
Thank you for your excellent customer service. We went in with no plan on trading in our pickup but drove out in a new to us F 150. You guys were so patient with no pressure at all. Easiest vehicle purchase we have done.
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November 2021 by Israel Solis
Great place to do business and their selection as well as service is top notch...
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September 2021 by Bill M.
Josh always up front and trusted. Will only go here for my Ford. Clean and comfortable waiting room. Quick to always answer any of my concerns.
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August 2021 by Pamela LaCombe
Great customer service and good prices compared to other dealerships
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July 2021 by Jaime Oneida
I would NOT recommend this place to anyone!!!!!!!! We came in looking for a new vehicle ALREADY approved from our bank. Our salesman Jordan either lied to our face or has no clue what he is doing. We specifically said 3 times to him DO NOT PULL OUR CREDIT. We also wrote it on the paperwork that he said we needed to fill out. Then 5 minutes later our credit was pulled. Of course we were upset and one of the finance guys decided he needed to argue with us about it. EXTREMELY UNPROFESSIONAL BUSINESS. THIS PLACE IS A JOKE!!!