-
March 2024 by Teresa Powell
The service and the selection here are EXCELLENT.
-
March 2024 by John Turpin
I had the best experience, the person was very knowledgeable in fitting my glasses. New how to adjust and mark my glasses for reading and see far away. Explain everything I was concern with, couldn’t be happier.
-
December 2023 by Ryan Loveland
I have been getting my eye exams and purchasing glasses from mountain. West optical free 10 to 12 years now. I am very satisfied with their customer service and their prices are reasonable. I usually get a pair of prescription sunglasses ,which are fifteen percent off with my second set a glasses..
-
November 2023 by Jefferson Tews
My glasses started falling apart so needed to get in anywhere I could, but The FIRST thing I asked is if they were in network with vsp insurance, was told yes, made my appointment paid for my glass for what I thought was the total amount I would have to pay, I got a bill two months later saying I owed more and my insurance didn’t cover the amount they thought it would. Checked with vsp it was out of network.
-
November 2023 by Linda Vanden Bosch
Mountain West Optical team was GREAT! From the front desk ladies to Dr. Fish to Terry and Tina who helped tremendously to pick out frames. The staff are extremely knowledgeable about their craft. I would highly recommend them.
-
November 2023 by Ron Hansen
I injoyed my visit so far. I haven't received my glasses yet, so I can't give a full report yet. The eye exam was very good as likewise picking out my frames. So far, I would give my visit a 10.
-
September 2023 by Dominic Evans
Had eye exam and bought new glasses. The entire experience was very good. Everyone was very friendly and professional. Any questions I had were answered and I felt like everyone truly enjoyed their jobs and were more than happy and willing to help every patient there. Cost wise it was also much cheaper than I was expecting. All in all was a great experience.
-
September 2023 by Corinna Barnes
We had a great experience! The receptionist was friendly and welcoming, the exam was thorough and professional and the employees were knowledgeable and helpful. We loved the individualized service and warm, friendly atmosphere. We’ll definitely go back!
-
September 2023 by Jon Beckmon
Top notch eye doctor location doctor and staff very friendly and if your glasses have an issue they usually take care of it for free for life of glasses unless more serious like when had to weld my glasses. Been going here for many many years . Great place .
-
August 2023 by Lorna Walker
The doctor, technicians, and staff at Mountain West Optical have great customer service. They are kind, patient, knowledgable and professional. They have a wide selection of quality frames and take the extra time to make sure you get the best prescription and fit possible.
-
August 2023 by Stacey Gerber
We love Mountain West Optical. The appointments always go smoothly and with great individual attention. All the staff are friendly and attentive. The glasses selection and fitting is premiere!
-
August 2023 by Tera Craner
Dr. Fish was extremely friendly and explained in detail. The man helping us pick out our glasses was amazing made sure we had multiple choices and gave great advice.
-
July 2023 by Aliki Georgakopoulos
I came down from ketchum because I was tired of the terrible service and high pressure sales of our local eye stores. Dr Fish was thorough and friendly and did not try to sell me on costly and unnecessary procedures. He even offered a basically free at home hack for my dry eyes (a $1000 procedure at the local eye dr.???). Once my appointment was finished I was walked into the lobby and they handed me my prescription immediately. I felt that I could have taken it anywhere, no pressure. I wanted to look at frames so They walked me to a chair and asked me a few questions about color and style preferences. They had an extensive collection of frame options and he took his time with me brining me tons of choices to try on and giving honest feedback about how each one looked AND fit. We talked about the various choices of lenses as I needed tri focals. He took his time explaining each type of lens (there are even different options for progressives in case no one ever mentioned it to you either) and gladly told me the story about the banana tree growing in there. I had a lot of questions about that tree and the best trifocal lenses for my needs and he was happy to take the time I needed to talk about both. I tried on about 30 different pairs of glasses and he never pressured me into anything extra or more expensive. I found a pair that I loved and when we finalized the details he didn’t push me into (or just automatically add) any coatings or warrantees and he explained their guarantees which seemed fair and even generous. I would definitely recommend Mountain West Optical of Twin Falls. It’s a family run business and they definitely treated me like family.
-
July 2023 by Chris Johnson
Brian went above and beyond to help me with glasses and some sunnies. I must have tried on a dozen different ones and he was very helpful and PATIENT!
-
July 2023 by Dess Wyman
Reception is knowledgeable, patient, and welcoming, our optometrist was so professional and answered questions about my watery eyes I have never had answered until today, our optician made this the greatest experience my husband and I have ever had choosing glasses (it was like going to a tailor!). I only have to wait two days to get my new lenses?! I’ve never had such amazing service full circle! Love love love this office so so so much!
