Petco is a well-known health and wellness company dedicated to enhancing the lives of pets and their owners. The Twin Falls Petco store offers a variety of brand-name pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Customers can also find grooming, veterinarian services, vaccination clinics, pet adoption services, and dog training classes. However, reviews reflect mixed experiences at this location. Some customers have reported poor service, with instances of long waits and employees socializing instead of assisting shoppers. While there are friendly staff members, customers have noted a lack of training among many employees, particularly regarding handling sales and tax. Issues with product pricing and stale items have also been mentioned, leading to disappointment among some shoppers. On a positive note, regular customers appreciate the helpfulness and knowledge of certain staff members, who have provided valuable assistance in areas like fishkeeping. Overall, while Petco offers a wide range of products and services, improvements in staff training and clearer signage could enhance the shopping experience for all customers.
Had everything we needed to start our Family Pet journey.
August 2024
Came in for fish, waited 10 min without a single hello or may I help you. Employees gathering around talking. Bad service all the way around.
July 2024
I go in often. I believe there is only 1 employee there that knows how to ring up tax except out of 10+ people . I realize it's not an everyday need... But when your managers can't even figure it out ... You might wanna do a little training. Friendly staff though
