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February 2024 by Megan
Once again rude employees that are not helpful and makes you feel like more of a bother than anything. Brain is always AMAZING (sad he works for you) so is the blonde lady who I believe is a manager however the rest of the employees I've seen or been in contact with are absolutely awful. The young dark haired girl that checked me out tonight was extremely rude not only at the cash register but I also watched her push a customer out of her way with her left shoulder in the reptile isle by the live food refrigerator. Tonight was the last night I will ever be a customer at Petco in twin falls. Sad really whereas I have 5 turtles 2 veild chameleons, 4 leopard geckos, 1 bearded dragon and a ball python to shop for. PetSmart by WinCo or Exotic Guppy on main st. is the way to go. PetSmart and Exotic Guppy have wonderful caring employees who have been working there for a long time unlike Petco (who has a high turnover) as well as the employees at PetSmart and Exotic Guppy truly love what they do and educating customers unlike PetCo. Please people if you want the best for your pets STAY AWAY FROM THIS PLACE!!!!!PETCO=HELL NO... PETSMART=HELL YES... EXOTIC GUPPY= HELL YESS
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January 2024 by R name
There was dog mess in the aisle people was stepping on this what burns me these people bring there pets in the store and don’t clean after them that why you guys have clean stations (I have seen them) lazy owners I could see how there yard is I did tell a worker she did clean it up thank u for clean it up
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January 2024 by Thomas Van Leeuwen
They do a fantastic job on our dog
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January 2024 by Jeanne Okerlund
I found out they match prices to Amazon.
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January 2024 by Amber Blackwell
I haven't been happy with training. Trainer is late, feel like we are working on the same stuff. Class supposed to be an hour but management schedules her to be off early. Not sure worth the money and I would not recommend to anyone else
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January 2024 by deb B.
Second time I brought my dog in in the last 4 months she is a short hair Chihuahua and it states it would be $34 for grooming online. Yet second time I brought her in it was almost $70 my dog weighs 7 lbs she didn't even get a haircut she had a few long hairs cut her face wasn't cleaned she still has a beard basically got a bath and her nails clipped and feet cleaned up for $70. I asked if they had a veteran's discount no they laugh very funny. And told me that I could go elsewhere. Very unfessional. And that was from the pet grooming manager and Haley at the register very unprofessional and snide little girl. Don't worry we will never be back here
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January 2024 by David Jacob
I love coming here to see the animals, and I'd really love to adopt a kitty someday
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January 2024 by Barbara Porter
Petco is way overpriced. I don't shop there often. Today, I spent almost $200 there and they didn't even have the decency to provide a bag without charging for it. Guess my money will continue to go elsewhere.
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January 2024 by Kaylee Almaguer
I honestly don’t leave negative reviews ever but this experience has truly angered me. I live out of state and decided to give petco a chance to do a BATH. He has been regularly groomed since he was 8weeks old, fixed, no matts. I know that petco doesn’t permit groomers to take dogs out to use the bathroom but I seriously think that putting puppy pads down to let dogs go potty during an HOURS long groom is pretty reasonable. They stopped grooming him after THREE hours because he kept having accidents. He is less than a year old and well hydrated. Normal dogs need to pee HOURLY. He also gulped down water when he got home which I assume means that he had no access to water as well.They put him in a bathtub, dried him off, brushed him and charged me 50 dollars for a $37 service. The original holiday package that I signed up for was 65. I’m so disappointed.
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January 2024 by Natalie Marie
Hannah at the counter had scanned an item that had been there already thinking it was mine. No biggie right, but then she was like wait so I can help the costumer behind you when she hadn’t even gave me a refund. And I wanted my money back cause I have more shopping to do but they couldn’t give me cash back cause I paid with card not even for the inconvenience. Very disappointed with the experience and how they handled it
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January 2024 by Sara Soini
This store is very unorganized. Boxes everywhere, very cluttered. Hard to walk down an aisle. It does seem they have everything in stock. A lot of cute animals for the kids to see.
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December 2023 by Trish Frowd
The staff at the store were all very friendly & helpful. Thanks!
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December 2023 by Carrie Benham
I buy everything for my new puppy at Petco!
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November 2023 by T x's 2 Smith
Was extremely helpful when we got our puppy, the store has so many things to choose from! It's a bit pricey, but our furry family is worth it.
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November 2023 by Pam Bare
Thank you so much, Hannah for your patience with me last night. Helping someone so helpless must have been awful for you. However, you treated me and my daughter’s dog with dignity and respect. I know you were tired and the store was closing but you still kept helping me with a smile on your face. You didn’t give up on us and thanks to you, we got everything we needed a one trip. Thank you again for your kindness!
