-
October 2023 by Google user
Oil change and tire rotation. 2 hours and 15min. Not exactly \\\"Quick\\\". Everything else was ok. This wasn't a drop in; they scheduled me at this time. Disappointed customer
-
September 2023 by Jessica S.
We bought a used SUV and discovered an issue as soon as we arrived home. Mark and Darin helped figure out what was wrong and resolve the issue to our satisfaction, and we are happy with the purchase. I would certainly recommend them based on our experience!
-
August 2023 by T.J. L.
This service department is definitely a joke! We had broken down just outside of Twin Falls while on vacation. I called the service department to see if we were able to have our vehicle towed to the service department so we can have a Ford dealership work on it. I answered his basic questions like " what model?", "what year?", I responded 2007. As I am telling the service writer what had happened he stops me and explains that their policy is they do not work on vehicles older than 10 years because they can't get parts sometimes. Sorry, you have to take it somewhere else he added. This might be just a small town dealership that has weird policies because the vehicle has been serviced by a Ford dealership this year and did not get the same " we don't work on vehicles that are older than 10 years response.
-
March 2023 by Matthew Thompson
They got me in quickly, which I appreciated, but the oil change was comparatively expensive, and they didn't bother to top off the DEF or even ask about it.
-
October 2022 by Ryan Grether
Tired of them not completing everything they said they would. This is the second time I asked for them to rotate my tires and they did not. I was not the only person to have the issue while I was there. They were super nice to her and gave her a discount on her next service. They didn’t seem to care for me. They had a great office lady before and since she has not been there it has gone down hill. People run around like chickens with their heads cut off, customer service is there sometimes, and they do not follow through with what they commit to do.
-
August 2022 by Jonathan T.
Avoid these clowns. I contacted the dealership numerous times regarding a Range Rover in used inventory. I was contacted by Mark Stray. When we spoke by phone and I asked questions about the vehicle Mark knew next to nothing about it. He promised to follow up later with responses to my questions. Mark emailed later saying he learned nothing more than what was on the website. Not helpful. I then followed up with a detailed list of questions over email and asked if Mark could send those questions to the service tech who conducted an inspection on the vehicle. I heard nothing back. I emailed again and asked about the vehicle and Mark texted me a screenshot of a road test report that answered almost none of my questions. I told Mark via email that, even though there were no service records and that Mark could not answer basic questions about the vehicle, that I was ready to buy the vehicle pending an independent inspection that I would pay for. I asked Mark how I could wire a deposit to secure the vehicle while I made arrangements to have the vehicle inspected locally at my expense. Mark never responded.To make matters even worse I received one of those automated "how was our service" emails from the dealership's sales manager, "Darin". I wrote back what happened as in the above. I received no word back from Darin but did get a pissy email back from Mark basically telling me to bug off. No apologies for how I was treated, no apologies for their lack of response. Just a petty message saying that the info I had was all I was going to get and that they would not hold the vehicle, even with a deposit, while I got the vehicle inspected at my expense. I would have to rely upon their own inspection, which you can see from all and 1-star reviews is the last place I would trust for an honest opinion about this vehicle.How are these guys even in business? Avoid at all costs.
-
July 2022 by Melissa H.
We are from out of state and driving home our 2013 Ford truck broke down 1 mile from this dealership in Twin Falls. We were going to have the truck towed to the Middlekauff Ford. We called and explained our situation, we were stranded in a Costco parking lot. They said they couldn't get us in for 3 weeks. I understand they are busy and wasn't expecting them to drop everything and look at it that moment. However for them just to say sorry was super unhelpful and disappointing for a Ford dealership. The guy did provide us with 3 other local mechanic numbers which was nice and I gave an extra star but being it was a Saturday and they are local mechanics they were all closed. Would have been nice if they could have spared a few moments for stranded travelers.
-
July 2022 by Mary B.
We took our 2010 F-150 to have the roller rockers (followers) looked at because the engine was making a metallic ticking noise under load. My brother rebuilt engines for over 45 years and was pretty certain this one one of the possible issues. They checked it out and said it was due to another possible issue, which they fixed for $4919.13. When we got the truck back 3 weeks later it was still making the metallic ticking noise. They replaced some other parts that had wear, but did not fully check out the roller rockers. We took it back and the lead mechanic said the engines all make that noise. Well, they don't. They refused to even consider looking into the issue any farther. We did some homework on the price of the parts that they replaced and everything was marked up 30% or more over the Ford MSRP prices. The average labor rate at Ford dealerships across the country is $75 to $130/hr. Middlekauf is charging $150/hr. I feel monetary raped!!! We will never be back to Middlekauf to buy another vehicle or to do any service. They are ripping people off.
-
April 2022 by Ron P.
if I could go lower than one star I would. the service dept. is the worst I have ever experienced, was told I would have to wait two months to have my transmission looked at, plus I have been in there many times for poor steering and just get shined on with my toe in is off (even though I just had it checked elsewhere days before). was told it was probably my key fob was the problem. I had to go home and check in the mirror I assumed I must have STUPID written on my forehead. pretty bad when you have to drive forty miles to have your pickup worked on and get it in and worked on in just a few days. Middlekauff is not a good place to go.
-
February 2022 by Karen Green
Took my car into them because I needed new tires and brakes and they were awesome would definitely recommend them and we'll be going back
-
January 2022 by Juan Juarez
Wow love the customer service here. They always are spot on in the service department . Everytime I've had an issue it is resolved quickly and professionally.
-
November 2021 by Kenneth Hughes
Service writer Cody was a great help getting my broken coolant system repaired so I could finish my return drive home. Great place !!!!!!
-
September 2021 by Bill M.
Josh always up front and trusted. Will only go here for my Ford. Clean and comfortable waiting room. Quick to always answer any of my concerns.
-
August 2021 by Tony C
They did what they promised and on time.
-
July 2021 by Donna Markgraf
Wonderful to service and staff?????
