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September 2023 by Jack T.
I bought a 2023 Yukon Denali from Rob Green this week and it was the worst auto purchase experience I have ever encountered. I purchased the SUV for $86,452 online. I live in MT and have purchased all of my vehicles out of state for the past 8-10 years with no major hiccups. I called before I arrived to make sure all was in order. The saleswoman told me the car was ready for me. When I saw the Denali it was nicely washed on the outside, but the inside was filthy. Had not been cleaned. Also all of accessories that were stored in the rear cargo area were missing. Never did get them from the dealership. I will say though the paper signing went very smoothly. As I was leaving the lot I noticed that the gas tank was completely empty and showed only 37 miles left. They had to fill it up for me. Said they had forgot. I left the lot and half way home I attempted to wash the front window only to see the red notice on the the instrument panel say to add wash fluid. Unbelievable!!! I had to stop and purchase a gallon. Then when I arrived back in MT I discovered that the saleswoman had given me the wrong spare key. She said the next day that they found the correct one and would send it to me. Honestly folks you can't make this up. Very sloppy and those responsible really dropped the ball. Their numerous apologies met deaf ears. I guess when Rob Green says when you buy their vehicle "as is" they really mean it!!!!!! Needless to say I am done with this GMC dealership for my future purchases of GMC trucks and SUVs. I am responding to the generic response from the sales manager. I did finally receive the spare key and mailed back the wrong key. What about sending me all of the missing accessories from the rear cargo area. Also the operating and maintenance manuals were not in the glove compartment. I am sure that I will just get another generic response. So much for treating customers properly!!!!
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September 2023 by Matt McFedries
Devon and his whole team were great! We just bought a 2016 Yukon-it was priced fairly and is in excellent condition. They went so far as to deliver it to us in Boise! Would recommend this dealership to anyone looking for a vehicle.
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August 2023 by Manhar Nabil
Took my car that had a previous aftermarket tune for the engine to get a fuel driver module retuned cause I had it replaced. They for some reason completely reseted my entire computer to gm standards and they said that there is nothing they can do when they shouldn’t have touched the tune for the engine. The tune itself was like 400$. If you have anything aftermarket tune or performance mods done to a car don’t take it here because they will remove it and not take responsibility.
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August 2023 by m crockett
My husband and I bought a used Chevrolet 2019 pkup last week. We love it so far. Getting used to learning all the bells and whistles. Wanted to say our buying experience was great!! Would like to say a huge thank you to Noah in sales, Dylan in financing, and Randy in parts / service.Thank you to all.Would recommend RobGreen auto to everyone.!!!
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August 2023 by Shi Eric
I drove my 2017 gmc from vancouver to yellowstone and come back through twin falls, unfortunately check enginer light was on after gassing in a unknow small gas station which makes me a bit nervous since I have to drive another 1,500km to get home, brought my car in on saturday morning 8AM , and service advisor David(or Dave) help me look at it, they had quite busy schedule that day but he removed error code and tell me to monitor if it comes back. lucky there is no error code until I gas my car again but it gives me confidence that there should be no main issue in engine. eventually it's a battery issue after I got it inspected in vancouver.
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August 2023 by Nick Wilcox
I worked with Lokey in sales. He was amazing, went the extra mile for me, stayed late after hours to make sure I was taken care of. Jesse in service was awesome too. Would definitely recommend Rob Green to my friends and family
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July 2023 by Leslie Velasco
Wes and his team were absolutely outstanding. I was not physically able to bring our Buick in for a scheduled maintenance and they made sure it was picked up and dropped back off in a timely manner. Great customer service!
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July 2023 by Travis Robison
My experience was great. I did a lot of research beforehand and knew the car i wanted. Lokey was great to work with. Financing was quick. No pressure... Just nice people helping me out.
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June 2023 by Carol Schlund
Came into get my oil changed! I waited while they did it! Had a couple concerns and Kyle took care of all of it! While Waiting Randy (who is amazing) ask if I wanted anything to drink! Also we just chatted about life when he wasn't busy! He is a very devoted service manager and friend!!! Everyone there Always willing to help in anyway!!!
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May 2023 by K Kirkpatrick
Fred was so helpful and charismatic! Even though we went with a different dealership, I believe Rob Green has the most reasonable sales people.
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May 2023 by Ron D.
Needed an oil change as I was passing through Twin Falls. They squeezed me into a busy schedule, got the service done quickly and efficiently. Very friendly staff that was extremely helpful. Highly recommend.
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April 2023 by Douglas Keeling
I've had great experiences with everyone at Rob Green GMC. From the Service to Sales to everyone there. I worked with Tyler and Shane in Service for my 2020 GMC 1500 Sierra. When it was ready for pick up I saw a truck on the lot I really liked. I was able to trade it in with the help of Quayd and Stef and they were both really professional. I was only at the dealership a short amount of time and everyone made the process as smooth as it could be.
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April 2023 by Cindi Pekar
We purchased a kona Hyundai 2022. Feb 2023 it was determined a new engine was needed. Rob green still has the car and cant give a loaner. You buy a new car so you have dependable transportation. None of this was due to our negligence. We have made 3 car payments so far on a car we don't have. All communication has been because we made the call. I have many dr appointments and have to depend upon others when I am used to being independent. Frustrated beyond belief
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March 2023 by BumbleB Flow
I have far less than great credit, and I was looking for months for a family vehicle to take me and the kids to do anything. Had to take 2 vehicles, no one wanted to work with me on a high risk loan or second chance loan.if you have cash down of course that speaks volumes. I recommend Quayd, not only was he not like most salesman, he never pressured me into something g I didn't want. Usually you already know what you'd like. Most salesman fallow you around the lot. Quayd waited and let me come to him. He worked out the details took what I could do monthly, and made it work. My family is in debt not only for the vehicle, but Quayd for being a true gentleman and now a great friend. If he doesn't know he'll find out. I'm a proud owner of a gmc yukon denali and couldn't be happier. Work with Quayd at Rob Green.
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January 2023 by Little Mac Power Services
I always appreciate picking up a clean vehicle, and feel that I can trust that the job actually got done and was done right. They did forget to screw the air box lid back ono. They said the filter needed to be replaced. (We opted to replace it ourselves because we already had one on hand.) Otherwise, always great service.
