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November 2023 by Melissa
My buying experience at Rob Green Nissan was great! The staff was friendly and knowledgeable. I defiantly will recommend Red as a salesman to anyone who asks. Thanks for a quick and easy purchase!
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October 2023 by Karen Green
They were absolutely amazing we'll be going back to buy another car from them highly recommend them to anybody
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October 2023 by MarieElena McGonigle
I’ve been servicing my Nissan Rogue here for 2 years and have had outstanding customer service. I just bought my lease out and Jonathan, Corbin and Riley could not have been more helpful. I had so many questions and phone calls and they were happy to answer them and got back to me immediately!! I was dreading the process but they definitely changed my mind and made it all easy as pie!!!
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September 2023 by Dianna Byers
I was initially so impressed. Price was great and they delivered the car to me from twin falls to Nampa. Then my issues began! The temp tag (which was not complete with vehicle info) gave me less than one day to register. Appropriate forms for registration were not provided in order to register and salesman and finance rep were not available to help me. Thank goodness for a patient and kind DMV worker. After about 3 people and one hour, she was able to get what was needed to complete registration.
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September 2023 by Jayden Lewis
The best experience at a car dealership ever. My two sisters, my parents, and myself bought brand new vehicles from Robb Green. If you want to have an experience where your dealer is walking you through everything and letting you know all the deals and willing to work with you on everything you want in your car you MUST ask for Carlos M. He will get you the price you want for and will give you all the options for everything you want in your vehicle. And he will make sure that if you have a trade in that you get as much money as he can out of your trade in. He gives you so much useful about your vehicle as well. And he’s so fun and kind as a dealer as well. 12/10 recommend. He won’t pressure you into anything and will give you all the information he can for you to make the decision you want in your vehicle. Everyone that works there is extremely nice and wants to help you. Not overbearing but if you have a question they will get it answered for you. It’s also a very clean and organized dealership. My family lives out of state and we all still plan on going back to Robb Green in Twin Falls, ID if we plan on buying more vehicles and will always recommend it to others. And we will definitely recommend Carlos M!!! Thank you Carlos for such an amazing first time buying experience!!
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September 2023 by Douglas Moore
Typical dealership, only concerned about how much money they can squeeze out of a customer. A lot of talk about how great they are, but bottom line is the dollar, past customers do not count
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August 2023 by Jacob Thompson
Awesome Dealership! I never felt like I was being pushed for a more expensive vehicle or warranty package. Everyone was very nice and extremely helpful. Paola and Carlos were an amazing team when purchasing my car. I give them a 5/5 rating as well.
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August 2023 by Karen Lewis
My husband and I bought a 2020 GMC Terrain a few days ago. Was very pleased with the service we received. Marcos explained everything very well and answered all question. Carlos was very helpful also with the financial part. Both were very easy to talk with.
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August 2023 by Farah Ullah
Took a chance as an out of state buyer for an used car. Marci was fantastic, unfortunately the same can't be said about Danny Beckman on the sales team. Inquired about an SUV; required paperwork, down payment & shipping multiple times but barely any follow through via email or text. Was told my information would be given to the manager for follow up but nothing so basically given the run around and suddenly it was sold. Great way to lose customers and business, the experience was atrocious so wouldn't recommend this for any buyer. Dislike leaving negative reviews but this warranted one.
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July 2023 by T V
Giving four stars because I bought a Nissan Sentra through them and it lasted 3 years until I traded it in, Great car loved it. Recently traded it in and called everyday to try and get a refund for my gap insurance. ( I currently live out of state now)Left 3 voicemails and the financial lady never reached back out. I had 2 years left on my gap and now it’s been over 30 days so no refund. I’m assuming she ignored me on purpose.
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June 2023 by Desiree Ballis
I would give 0 stars if it was an option.My Armada is a 2018. At only 5 years old, I am told that it needs a new engine due to a manufacture defect. My new vehicle needs a new engine that I was quoted over 17 thousand for.The service advisor, Kade Parsons, was less than sympathetic about the situation. He simply told me he “can’t control that my vehicle is approx 3 oil changes in mileage past a factory warranty.” It has a perfect service history and this problem is 100% a manufacture defect. I was appalled at the lack of empathy, explanation of options and professionalism.After asking, I was told that I could call Nissan consumer affairs regarding the issue, but the advisor was inconvenienced when I asked for the number. To add salt to the wound, the advisor told me they got too busy with walk-ins to perform my oil change.While I would have possibly been interested in a trade in/purchase from Rob Green as I live in Hailey, this completely ruined the experience & I will never be back. I am also in the market to purchase a new vehicle for my son and will happily take my business elsewhere.I am a teacher. My husband is a 100% disabled USMC veteran and to say that we worked tirelessly to buy/pay off our dream car, the Armada, is an understatement. I’m deeply sickened to know that Nissan will do nothing to help us in this situation. I will ensure that none of our friends/family take our business to Rob Green & will never purchase a Nissan again.
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June 2023 by L K
I love this dealership!! I recommend this dealership to anyone who is looking to buy a car ? They helped me by answering all my questions I had about the vehicle/financing and excellent customer service!! Marcos was an amazing salesman, so helpful and nice ? Riley made the paperwork process go through smoothly and quickly ? The entire team at Rob Green Nissan were great!!! Thank you so much on helping me find the perfect vehicle!!I love it!! ????
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May 2023 by Mike Thompson
Service department is terrible. My truck needed major engine repairs (under warranty). They had my truck for 6 weeks. Three weeks they were waiting for parts. After all of the parts were in, I was told twice that it was scheduled to start on a certain date, only to find days after that they hadn't started on it yet. After being told the same thing the third time (It's scheduled for next week), I decided I better find someone else to do the work. Nobody ever called me once to let me know anything had changed. I only found out information by calling in to ask about the truck. They tried to blame the incompetence on an employee that they had to fire, but the dates that they gave me were AFTER he was fired. No service loaner or rental car was offered. I pulled my truck out of their shop and taking to Pocatello. It's worth the drive to avoid this place. If I need service in the future, I will make the 90 minute drive to Pocatello. Never coming back here again.
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May 2023 by Micah Williams
Beyond frustrated. We traded in our old Nissan Pathfinder for a new Nissan Pathfinder two months ago. The process at the dealership was easy and seamless. Since then we have had to sign 3 different contracts and they are wanting to pull our credit once more for financing two months after the fact for a 4th contract. We feel there have been some errors and we have lost some trust with Nissan and the dealership. We hope Rob Green and Nissan can figure this out and resolve the situation so we can move on.
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May 2023 by Rob Evans
Carlos Monje was attentive and listened to our needs. He did his best to get us the car we wanted. I felt relaxed and wasn’t pressured into anything I didn’t want.
