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August 2023 by Patrick Maxwell
Car wash itself was average. Still left some stuff that should've been easily prevented. Vacuums had very poor suction and this is their idea of a "tire conditioning". These tires are less than two weeks old and they just have a random spritz of conditioner here and there. I'll try one of the many other car washes in the area and figure which one works best for me or if this is just the standard I should expect. More to come...
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August 2023 by Jocelyn Devine
Service was great. Car came out super clean. The mat washer was amazing!! Free vacuums with purchase of a car wash. They also had rags that could be borrowed. Best car wash!
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August 2023 by Erin Hiatt
I have been very disappointed with Rocket Express car wash. The wash is fine; however, they are very deceptive on their memberships that they offer. I was offered a $10 membership for a month and then it would be the regular $35 per month. I canceled after a few weeks of using the membership. Canceling was a hassle. I did it online but did not receive a confirmation email. There was an automatic reply in the email with a bad link. I tried calling and talking with someone multiple times, and no one ever answers their phones. The voicemail says to leave a message and they will call you back, but I have yet to receive any call backs. Rocket express was the only car wash in Twinfalls that I frequented until this point; however, with the poor customer service and the seemingly deceit, I will now wash my car at another service.
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June 2023 by Triston Goicoechea
Not only was Edin incredibly skilled at his job, but he also had a friendly and approachable demeanor. He took the time to explain the different services available and offered valuable advice on how to maintain my car's shine and cleanliness. His warm and welcoming attitude made the entire car wash experience enjoyable.Furthermore I was also impressed by the efficiency and speed of the service provided by Edin. He worked diligently to ensure that my car was washed, dried, and detailed in a timely manner. Despite the high volume of customers, he managed to provide personalized attention to each one, leaving no room for disappointment.
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June 2023 by Lexi Gadsby
Rocket Car Wash exceeded all my expectations! From start to finish, the experience was fantastic. The staff was incredibly friendly and professional, ensuring that my car received the best treatment possible.In particular, I want to mention Edin, who went above and beyond to make my visit exceptional. His warm demeanor and attentiveness truly stood out. He took the time to explain the various packages available and helped me choose the perfect one for my needs. Edin's attention to detail and dedication to customer satisfaction were truly commendable.I can confidently say that this car wash deserves a perfect 5 out of 5 stars. The exceptional service, combined with Edin's genuine kindness and expertise, sets this place apart. I highly recommend it to anyone in need of a thorough and friendly car wash experience.Service: Vacuuming
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June 2023 by Madyn Black
The people are always so nice ! Preston (boy with blonde hair) was so sweet! He has very amazing people skills and really made me feel like more than just a customer. He’s such a sweet young man and made the experience just that much better. As for the car wash, very fast and easy. They do a wonderful job at cleaning the outside of the car. They have a very nice interior cleaning area also. The vacuums and mat washers work perfect ! Overall a great car wash with great customer service!!!
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June 2023 by Douglas Webb
Moved out of state awhile back, but haven’t found a place that matches the very high standard set by Rocket Express.Was always my go to for all my family’s vehicles cleaning needs. Want to especially give a shout out to Edin for always being approachable, personable, and knowledgeable about how best to care for my varying vehicles. Next time I visit family in Twin, will definitely come back!
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June 2023 by zman k
Great customer service and always great deals on car wash deals. The powerful vacuum stalls get even the smallest crumbs out of the car. The mat wash station is amazing and cleans all types of mats, I love that they always have clean towels available for those little spots that the multiple dryer fans just couldn't reach.
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June 2023 by Cierra Van Leeuwen Atanasio
The carwash is cool with different colored soaps and lights. We paid for the lunar launch for $12 and it didn't get all the bugs off our windows. The first vacuum cleaner we used didn't have strong suction so we had to move. Then the mat cleaner made my mats dirtier than before, luckily another machine worked better. The guy who retired from the Navy in O6 was very nice.
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June 2023 by Jonah Borup
Exemplary Service and Unforgettable Experience - Thanks to Edin!Review:⭐️⭐️⭐️⭐️⭐️I had the absolute pleasure of visiting Rocket Express Car Wash recently, and I can confidently say that it was an experience I'll never forget, all thanks to the incredible service provided by Edin. From start to finish, Edin went above and beyond to ensure that my car received the utmost care and attention.Upon arrival, Edin greeted me with the warmest smile and a genuine eagerness to assist. He patiently listened to my specific requests and guided me through the process, making sure I understood each step and addressing any questions I had. His knowledge and expertise were evident, giving me complete confidence in his ability to deliver a flawless car wash.But what truly stood out was Edin's unwavering dedication to perfection. Every inch of my vehicle was meticulously cleaned and polished, leaving it looking as if it had just rolled off the showroom floor. Edin's attention to detail was truly remarkable, and it was evident that he takes great pride in his work.What sets Edin apart, however, is his remarkable ability to make you feel like the most valued customer in the world. He genuinely cared about my satisfaction and went the extra mile to ensure I left with a smile on my face. His positive energy and friendly demeanor created an atmosphere that was both welcoming and enjoyable.I must also commend Edin for his teamwork and collaboration with his colleagues. They all worked seamlessly together, demonstrating excellent communication and coordination. It was clear that Edin is not only a standout individual but also an integral part of a well-oiled team that strives for excellence.I cannot recommend Edin and Rocket Express Car Wash highly enough. If you're looking for exceptional service, attention to detail, and an unforgettable experience, make sure to visit and ask for Edin. He is a true professional, a genuine pleasure to interact with, and a shining example of what customer service should be.Thank you, Edin, for making my car wash experience exceptional. Your passion, dedication, and positive attitude are truly commendable. You have earned a lifelong customer in me, and I will eagerly recommend you to all my friends and family.Keep up the fantastic work, Edin! Rocket Express Car Wash is incredibly fortunate to have you on their team.
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April 2023 by Terrell D
4/19/23-Heads Up! Rocket Express on **************** is admittedly functioning daily with faulty equipment, while waiting for parts to come in. My ******** was damaged and actually pulled my entire gas door off of the car by their admitted faulty part. The manager told me they would cover the damage, no worries. The manager also stated that day that he was sorry as he was aware of the part that is on order is damaging some cars. Then I get a letter in the mail saying they will not cover cause the warning on site says no coverage for cars 10 years or older. Where is the sign saying we are aware we are currently running with faulty parts, your car may get damaged, use at your own risk! I can understand the warnings on damage on older cars (if they had not been running knowing they have the faulty part) however in this case the manager admitted he knew they are causing damage on some cars because of the faulty part they are continuing to run with. I went back a week later and witnessed a lady in a ****** suffer the exact same damage and they gave her the same story, they still have the part on order. The manager a week later said nothing he can do, I should pay my own deductible on my auto insurance and have it fixed... PLEASE SHARE
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July 2022 by Karen Hamilton
Rocket Express is wonderful to get my car clean. If something is missed (bugs on front window or back window) it's free to get my car rewashed. The Staff are SUPER friendly and will pre-spray the front and back windows of your car. They also help ensure that side windows are up all the way. I have never had car damage like at another place in town. Rocket Express is simply the best.
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July 2022 by Kristine Petersen
Great car wash and vacuuming station. I love the monthly deal it makes The Rocket Express Car Wash my absolute favorite, and being a member I don't have to wait to pay.
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July 2022 by Terry Dudley
They do an amazing job washing my truck. Because of the bigger tires and being a bit taller they are one of the few that can accept it.
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June 2022 by Kent Ireton
They hire the nicest young people who try their best to schmooze and upsell. Beware the monthly membership which autobills to your card and you will have to end it in writing. Otherwise the car wash does a good job.