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January 2024 by Anthony Aslett
I recommend for anyone that needs help with T-mobile to reach out to Jordan at the Blue Lakes/Addison Ave intersection store. I had multiple issues that he went out of his way to fix, even though I came in yelling about problems that were not caused by him. He is knowledgeable, patient, and hardworking. He will do his best to help you out, and he will give you honest answers rather than trying to make a quick sale. I don't post many reviews, but he definitely deserves this one.
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January 2024 by scott palmer
Absolutely do not do any Business specifically at this T-Mobile. The disrespect to my family from young girls over there was absolutely Unbelievable. They would not do what they were supposed to do when it came to product paid for from T-Mobile. Corporate stores and other stores. Even their customer. Service line is saying that what they were doing was wrong. They disrespected my son because of his ID, because it was a paper copy when a paper copy ID is fully legal in the state of Idaho and illegal for T-Mobile to refuse They refused anyway. I am blown away by how disrespectful their staff was and how they were Unwilling to help us when we needed help. My family went to the T-Mobile on the other side of town and got treated with nothing but respect And I encourage everybody to go to that T-Mobile because they did everything they were supposed to do and treated our family who pays a lot of money on several phone lines with T-Mobile Like they actually cared about the problems going on. Their employees do not have the knowledge skill set to be working at T-Mobile and it seems that they only fake it to make it. They have no integrity at all what so ever.
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January 2024 by Ann Hughes
Thank you Carmen and Mariaa for helping me with my internet and then with my new phone. These are great associates, all of them there and I really enjoyed talking with them. Excellent customer service!!!
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December 2023 by Gary Wilbourn
I've been paying for equipment for three months. It would be nice if I could get the equipment actually delivered to me. I've been in 3 locations and made 17 phone calls. You're big on promises, but you made sales commission on selling my equipment and not actually giving it to me. That's theft, and it's a misdemeanor in the state of Idaho.
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November 2023 by Chase Kubesh
They were very helpful in getting my carrier switch situation figured out!
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November 2023 by Jimena Bateman
ScammersThey told me if I paid off the phone it will get unlock , so I paid it off but now they say they need to speak to the business owner to unlock it! I can contact him but I don’t wanna bother him and why would they lie about me paying off and being unlock?
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September 2023 by Kaitlyn Goodman
Just went to pre-order the new iPhones & Apple Watches. We had the best customer service! We were in and out fairly quickly. Jordan made sure we got the best deals possible. Would recommend this location.
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September 2023 by Jessica Duvall
Jordyn was the best. While on vaca, I dropped my phone in Blue Heart while kayaking. Unfortunately, it was cracked and water logged so I had to buy a new one at full cost ? (I should have left it at the bottom of blue heart so I could have gotten a replacement for $250) Apparently, it wasn't good for a trade in/upgrade cracked and soaked.? He made the process quick and easy. He had great energy and made me laugh when all I wanted to do was cry. He also came in early and went out of his way to make sure I got the best customer service. Can't say enough good things about him.
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September 2023 by Travis Tolman
Jordyn was a great help and very friendly. We recently switched from another provider and he really made us a sweet deal
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August 2023 by Alex Uker
I gave the service a great review but now I can't do online banking and certain people can't text me. Not a happy camper
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June 2023 by Pat
Jordyn customer service is hands down the best. Made my switch from Verizon very easy. This man needs a pay raise.
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May 2023 by Deborah Hansen
Hello, I just signed up for the T-Mobil Internet and I am so glad I switched. It's nice to go to a store and to speak with nice knowledgeable employees who go out of their way to help you! Even if you are considered OLD School! Hooray for T-Mobile!
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May 2023 by Chance Mason
Jordyn was very friendly and helpful with helping me get a new phone 10/10 recommend to anyone who needs a phone
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April 2023 by Marissa Dempsey
Jordan, Anna and Felipe are seriously THE best! They helped me out, got me hooked up and had THE best customer service I've honestly ever had! I will stay with them forever!
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April 2023 by Kiara Lee
The employees were all super helpful at the blue lakes location in Twin Falls while I was doing a trade in. I would 10/10 recommend any of these employees to first time or previous T-Mobile customers! Thank you for your help Anna and Jordyn!
