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February 2024 by brittany wise
Not very perfessonal
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February 2024 by Chris Wachal
They say they handle emergencies, but when there is one, these idiots will tell you they don't have a doctor available... kindve defeats the purpose, I'd say.
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December 2023 by Twyla Koehn-Haycock
My 5 year old dog needs tplo surgery.All the staff were kind and considerate.Dr. Szanto explained things in a way that I could understand and answered all my questions.
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December 2023 by Cammy Leier
As a new resident that needed Veterinarian service for my dog the receptionist was not very helpful, and as I was trying to get more answers for my dog she just ended the conversation and hung up on me. Thank goodness Elko Veterinarian took us in and were very knowledgeable and friendly
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November 2023 by Dely Delgado
Very professional and amazing staff. They are always so informative and their prices are very reasonable for great quality and care. I wouldn’t trust anyone else to take care of all my pups they are always so excited to visit the clinic when comes to anything they need. The doctor is the best in town and will make sure your pet is in good hands 10/10 recommend this vet clinic.
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November 2023 by Hazel Girl
Over the weekend our pup broke her leg and needed an orthopedic surgeon. I call at 7:35 am and explained the situation told her that she's been seen and that we had x-rays done. She told me she would check with the doctor and call me back. She returned my call at 10 am and said the doctor could fit her in the following day, that it would cost $3,200 to $5,000, and that payment was due in full at time of service. I was shocked by this estimate and decided to speak to my spouse and call a few more places. After having a good cry and getting the go ahead from my spouse I called back at 10:50 am and asked about the huge gap in price from what they quoted. I wondered if they couldn't narrow down the pricing a bit better. She went into this speil about how they couldn't quote it any better because they didn't know what they were dealing with. Refused to even look at our x-rays because they needed to "take their own" then told us that there was no longer an option for us to use their services bacause we lost our chance by taking a whole 50 mins to decide. It's to bad when a Vet can't even work with you to figure out the best option on your behalf. It was very much, "if you won't hire us blindly we won't help you at all."
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November 2023 by Jeremy St Clair
We have been taking our pets to Dr Szanto for over 20 years. He always makes time to talk about any concerns and gives you his full attention. My dogs receive the best care in their clinic.
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July 2023 by Noemi Juarez
Super amazing staff. Communication is beyond thorough. The doctor cares a lot about the animals his clinic cares for! Have taken all 3 of my doggos and have no complaints! Quality care with trusted staff!!❤️ highly recommend!
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April 2023 by Debbi Zielisko
My puppy got real sick. They took her in even know they were booked up. They did everything they could do for her. I will keep them as my fur babies veterinary hospital.
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March 2023 by Stephanie Schofield
These guys took care of my Old English Bulldog recently for eye surgery and it seems to be successful.
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December 2022 by Chatti Graff
These guys really took their time to make my dog feel comfortable. Answered all my questions. Awesome experience
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November 2022 by Jerry Kraft
After my Vet retired I had to find a new one. Found Dr. Zantos and was more than pleased with the care and treatment of my self and dog. I would highly recommend this Dr. and Veterinarian Hospital to anyone. Thank You!
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October 2022 by Tim Athearn
I got a quote to have my dog spayed, it was more than double what anyone else in or around twin falls was asking. Shop around!
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September 2022 by Mary Spohn
I am in the area on a temporary basis and this establishment was recommended by an area clinic which was unable to assist me. I set up my appointment the night before and I arrived early enough to complete paperwork without causing delays, and then I sat and sat and sat.After 45 minutes had passed, I asked the individual manning the front desk what was up as people who had come in after me were already being seen (none of the creatures appeared to be emergent except perhaps one). It felt like I'd gotten lost in the shuffle. This individual rather condescendingly asked if I'd read the consent thoroughly. When I said, "No," the response was "Well, you should have!" for it tells you there might be delays if emergencies came in, etc. as that was the type of facility it was (I verified I understood that). I replied "good customer service" (I'm in the medical field. I understand delays) included keeping people informed when delays arose and I informed him/her not one person had taken the time to let me know what was happening! The individual did not respond. S/he simply turn away and engaged in something else. Ten to fifteen minutes later we was taken to an exam room, and it was roughly another ten minutes before someone came in to see my animal and five to ten minutes more before the veterinarian came in.The care and compassion these individuals had for my animal was obvious and much appreciated. These people are the reason I gave a four star rating. If I'd based it solely on the "customer service" received from the desk, it would be a two or less.My suggestion for improvement would be:1) Remind people (especially those who have never used their services before) of the potential for delays at the time any appt is made and reinforce that verbally at the time of the appt, and2) Ensure the front line folks (at the desk) keep those waiting updated about any delays. That way the customer can decide if s/he can continue to wait or whether they might want/need to reschedule.In any case, overall it was a good experience, and I'd use them again. It was also a good learning experience for it reinforced the importance of good communication.
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August 2022 by Sarah Vaughn
Super awesome and friendly staff that seem to genuinely care about animals! I took my dog in for the first time today after switching vets and was so happy to see them get acquainted with my dog and made sure he was comfortable rather than just jumping in and making it a stressful experience for him, definitely made my dog mom heart happy 10/10!
