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November 2023 by Kip Guiles
Had a very good experience with the service department. They provided us with transportation because we were from out of town. We were able to leave and go kill time and they kept us up to date on our vehicle status so we knew when to come pick it up. Very technically advanced making it a seamless visit. Staff was very kind and helpful! Would highly recommend
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November 2023 by Drew
Very straightforward process. Clear and easy to understand terms and what I was getting. Friendly, fast, easy to deal with. Extremely accommodating. I drove 3.5 hours one way for this car and I'd do it again in a heartbeat if they had something else I wanted. Was just as shown online with the same price. Much much better than ANY VW dealer in Salt Lake where I drove from.
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November 2023 by Adam Rosales
The experience here was amazing. They listened to me and got me exactly what I wanted and needed. I was able to get the vehicle I wanted for a fair price and a great payment. Thank you Twin Falls VW Team!!!
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October 2023 by Angelena Yi
The passenger window slowly fell to the bottom of the door. The dealership was able to get my van in and had the regulator replaced within a few hours. I have a busy schedule with 4 kids and work so with winter coming, I was ecstatic to have it fixed in a short period of time with a very limited waiting period to get the appointment.
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October 2023 by Ronald Miller
My battery went bad on my VW. Being from out of state and no appointment, I was not sure how this was going to go.The experience was GREAT! The people are polite, friendly and fun to joke with. ( Sure makes the time go by better ). I will be returning to this dealership for my oil change when it becomes time to do so.Thanks guys and gals, you are awesome!
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September 2023 by idaho kid
I went in for a tiguan left with a taos. It has been so much fun. 10.694 miles put on In under 2 months. On and off road. Staff was super friendly super helpful. I'm definitely going back for the wife's new car.
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September 2023 by Kalen Wright
I purchased my Atlas in the spring of 2022. I love it! Twin Falls VW has taken care of every service I’ve had. I frequently utilize their valet service as well, and it helps me so much since I usually schedule the appointment while I’m at work. Everyone I’ve talked to in the service department is very professional and very kind. They take such good care of my car and of me! I appreciate them and highly recommend.
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September 2023 by Michelle Nicholson
After driving two hours from Boise to check out a car at another dealership there in Twin (only to find out that car had significant damage that wasn't disclosed to us) we were super disappointed but knew there was also a car at VW we wanted to check out. Dave ended up helping us and all I can say is he was absolutely awesome and so helpful. He made the entire process so easy, he was so friendly, not pushy, he was just great to work with. I will also say Kelly in financing helped us as well and she was a gem. The entire process start to finish went smooth and everyone there was friendly. I would highly recommend. Also, I absolutely LOVE my Atlas Sport! Thanks so much for all of your help, Dave!
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September 2023 by Lucero Vazquez
We’ve been extremely satisfied with the decision to purchase from this location, along with that the service department feels extremely honest and trustworthy. Art has always made us feel valued and heard, never selling us something we know we don’t need only truly recommending the best. Erick is a very helpful service associate as well, if you want great cars and even better service go to Twin Falls Volkswagen.
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August 2023 by Aisha Sorenson
Darrell was very thorough in explaining the differences between multiple models for us. He listened and there was no pressure in the process whatsoever. Everyone in the office was very kind and welcoming. Best car buying experience ever! Would highly recommend if you are looking for a vehicle, I know we will be back.
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August 2023 by treybandz
We just purchased our new vehicle and had a great experience. Tony was very kind and completely honest. He helped us get the best price and interest rate possible. After having a bad experience at another dealership, Tony helped us get a great deal. There was no pressure from any of the workers at all, everyone seemed totally friendly and honest, being very upfront with any problems or add-ons to the price. If you decide to purchase from here I highly recommend working with Tony if you want the best experience possible.
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August 2023 by Mike S
Ive always heard how dealerships are money hungry and can be shady, and sadly that holds true at twin falls Volkswagen. I traveled 2 and half hours to look at a car that was listed at a certain price and that they could work with me on said price, instead they through 2 grand on top and wouldnt budge only wanting to change the monthly payment. I spent a good 2 hours with tony the salesman and he was top notch, however once the financing manager with mullet got involved he killed the deal in record time, saying if i had a 20 dollar bill he'd give me 18 as a counter offer to what i had offered, thinking that a 6 year old car is worth the same as a brand new one. Very displeased with how he carried himself, costing a deal for tony, and losing a potential customer. Look elsewhere for a car theres no lack of dealers, or better yet buy private.
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July 2023 by Brenda Grogan
Thank you for answering all of my questions and your kindness, and respect shown. I enjoy coming all the way from twin to Boise because of the way I’m treated when I come. Thank you again.
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July 2023 by Tawnya Hilscher
The gentleman who checked me out, was very knowledgeable with what happened with my vehicle and what needed to be fixed. I feel they went up in the on the job to make sure I felt comfortable. Thank you very much. I enjoyed my service.
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July 2023 by Krista Williams
Brandon at the service department was amazing! He kept me up to date on everything and was able to fix the problems faster than was expected. My car runs wonderfully now!!! Thank you!!