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August 2025 by Elizabeth Mcbride
This store never disappoints ‼️‼️
Great friendly
Professional
Service ‼️
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July 2025 by Kyle Green
Ups feels like home to me. I've shipped off some of my most prized possessions there and they were so understanding and very accommodating for me and my busy son. The girls in the Twin falls store are the best they deserve win the best store of the year
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July 2025 by Chuy Ortega
It was an easy and kind experience even when the store was busy.
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June 2025 by James Cockerum
UPS worst shipping company ever. Last week got package just fine, here in Jackpot. This week I don't exist, major problems. They closed their center in Twin and rely on local business's to do their work. And phone, customer service is in India. So local business, you picked being a part of the worst company ever. You get the reviews to go with them. Sorry... :(
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June 2025 by Rubi Corona
I drive 45 min to this location because of the excellent customer service i receive here. The girls are all so friendly and professional! I’m always greeted the moment I walk through the door. And if I ever run into an issue the girls are all so quick to help me resolve the problem.
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May 2025 by Roseann Guthrie
Great service! Friendly employees.
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May 2025 by Keri Barrett
Friendliness of staff and short wait times.
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April 2025 by Becca Warnick
I took a package in to ship back to Amazon. I had not taped the box closed and the employee told me I needed to have my “package taped and ready to go Before coming in to drop it off”. Then she said that they would tape it up for me if I would place a donation in a charity box on the counter. I told her that I had some change in my car and she told me that I could have my receipt after I came back with the donation.
I have never had an issue before but today felt like extortion. Ransoming my return receipt for a “donation”
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March 2025 by Ki Wi
Worst shipping company on the planet. Constantly charging me $5.99 to hold my packages and delivering them anyway well into the evening. Like 6/7/8/9 PM. Amazon has their own services, how are you still this bad at deliveries?
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March 2025 by Ginny Crosser
I like the convenience of this store to return Amazon products.But really do they ALL have to be so rude? Not once have I ever had a decent experience there. I now order less from Amazon due to this behavior.
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February 2025 by Joanna Paz
They are the absolute sweetest and funnest people to be around whenever I need to go and mail a package! Great customer service and they are also very helpful! They are very polite and take the time to help you if you have a return or are experiencing any troubles/struggles of how to mail things! They are people that I can honestly call family!
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February 2025 by PW Mazur
The staff here is rude and unhelpful. They won’t answer questions and seem annoyed to be there. As a local business owner, I refuse to walk back into this store until staff has been replaced.
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February 2025 by Tena Livingston
I use the UPS store in Nampa all the time and love the service and staff there but this store in Twin Falls has the worst customer service I have ever experienced. The staff are cold and don’t greet you. When I was missing copies I emailed to them, the girl helping me didn’t say one word. She turned and walked away to the back room. I didn’t even know if she was helping me. Then she printed 2 copies of 11 pages I sent and when I told her I didn’t order 2 copies, she said yes you did and I can prove it. I saw that I had accidentally emailed it twice to the store so she printed it twice. My mistake but she was rude and her choice in her words was insulting and uncalled for. I will never use this store again. There is a mail center just a few blocks from this store that know how to treat customers.
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January 2025 by Thomas Dehart II
Best UPS store. I have been coming here for years. Never once have I had a problem with the staff. They are always professional, courteous and friendly. If anyone says that the staff wasn't, then it was them and not the staff.
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November 2024 by Susanne Parchami
The staff at the UPS store is always courteous and helpful. They are very knowledgeable and the wait is never long.
