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February 2024 by jmonzon60402
Helpful
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January 2024 by greg Arturo
Great place and very helpful people both Manuel And Jonathon helped me in getting a new phone with also lowering my bill they are very nice and helpful young men. This store is better most store I've been too.
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December 2023 by Manuel Cuellar
The associate greeted me as soon as I entered the store & was completely thorough in helping me aquire a new phone.
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November 2023 by Krzysztof Idec
Billy is a wizard
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November 2023 by Yasmin Rodriguez
Very kind employees and very helpful, I always have a great experience at this AT&T location.
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October 2023 by Wojciech Zielinski
Incompetent employees and management trying to make quick commissions. During my visit to repair one of our family plan phones salesman offered to save on my billing but instead costing me $300 of additional fees selling services you don’t need saying that they are free of charge. When I complained few days later after looking at the billing , the manager said that he will fix the issue just need time, but after three weeks of me coming back he has never done anything. Just empty promises, it seems that he doesn’t have time for existing costumer to solve problems that they caused and at the end he became rude telling me to leave the store because he had other clients waiting. I had to call AT&T costumer service directly to straighten out my accounts but the $300 additional fees were not reversible after billing cycle ended. I’ve been the AT&T customer for more than 20 years with multiple phone lines and that is the first time I encounter something like that. I would avoid this Addison store location, not a good people there.
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July 2023 by Kathy Janik
Lexi was a huge help
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July 2023 by Sandra Ocampo
Second time I use this store and I'm given wrong information!!!
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July 2023 by Jada Boatright
Amazing store and very helpful staff!! The manager is awesome and they always have great customer service!
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June 2023 by Dom Pizzo
Very knowledgeable Manager Nick Great personality too
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May 2023 by Ahmed Mulla
Had a great experience with Subhan today. I was getting a new phone and he was able to help me through the process of the upgrade as well as transferring all my data over! He offered all the great discounts AT&T had. If you are going I would recommend to get in touch with him.
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March 2023 by Aysun P
Great staff! Quick and easy every time. This will be my go-to location from now on
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February 2023 by Natalie Fanella
Deshawn was absolutely AMAZING! He was the only one running the store but still answered my phone call when I called, and addressed me immediately when I walked in the store even though he was assisting three other guests at the same time. He is a fantastic multitasker and has incredible customer service. He deserves recognition for his outstanding work!!! Will be referring my loved ones to him.
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December 2022 by Debbie Motycka
I purchased two new iPhones at the Addison, IL AT&T store. Service was fine. Three weeks later I received my phone bills which were very inaccurate. I went back to the store and was helped by Isis, the manager, who was very kind. She was professional, knowledgeable, an expert who followed through for almost three weeks until my invoice problems were corrected by AT&T folks higher up in the company. AT&T is a better place with her in a leadership role.
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October 2022 by Alan Kramer
My wife and I Stopped by this store with some questions and found it to be packed with customers. The employee on duty was doing his best to help everyone. Chuck was his name, he answered our questions between helping other customers (very on the ball).Know one waked out. I will be backThank you.
