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October 2023 by adrian
good service
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September 2023 by Peter M.
Got recommended this shop by a family member who said they do good work. After my car sitting there for over a month and still no progress i started to get angry. Getting ahold of juan the owner was not bad in the beginning but after a while he was just barely responding to me. Also he was telling the person that recommended me there that i call him to much which to much was once a week trying to get an update (when im paying over 5 grand for something I expect some kind of update) As soon as my dad got involved he would only respond to my dad and not me maybe he didnt take me seriously cause i was a young kid with a nice car. After the car being there for 7 weeks i got it back and after 5 days it started over heating again I contacted the owner juan and he offered a solution that he thought would help after another 3 days the car started doing the same thing. After contacting him again I received no response. Ended up having to take it to the dealership where they said they couldn't figure anything out unless they started ripping the motor apart. If i could rate 0 stars i would. Avoid using juan as your mechanic at all costs he will rip you off and not honor his work. AVOID THIS MECHANIC SHOP. Ive worked with many mechanics and this shop had to be the absolute worst i have ever used
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September 2022 by Mosaic Carpet
Excellent serviceService: Oil change
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August 2022 by Manny J
#1 BMW tech. Great service.
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July 2021 by Kris Jarczyk
Very professional full-service mechanic shop for import cars. Five stars!!
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October 2019 by Denis Fedorovich
I brought in my 1983 BMW 320i E21 for a startup and idle issue. The mechanic Juan took notes of what I told him was wrong and what I wanted to get done. After one long frustrating and irritating month yes, a month! Nothing was fixed. I would call Juan 4 to 5 times a week to check on the car because he does not call back his customers. Terrible customer service. I remember I got a hold of him and he told me he was on his lunch break he said he'll call me back in 10 minutes. Never called back. I explained to Juan that my friend (a BMW importer) who knows a mechanic that fixes old BMW's in Europe, said the issue was the warm-up regulator. Juan refused to listen because the warm-up regulator in the car looked new so he assumed it worked. He then insisted on buying a $250 part that he believed would fix the issue. I said okay and asked if he was certain and he said yes. Now comes the best part after about a month I called him and surprisingly he said the car will be ready that day. My dad and I come to his shop and waited 2 hours for him to get the car ready to leave the shop. You would think that when you call a customer to pick his car up it would be ready and parked outside so that all the customer has to do is pay. Not at Eurobahn Imports. After he started the car it instantly died it idled worse than when I brought it in. Every encounter at a stop sign would bog the car down and it would stall. Juan also mentioned he did a valve and throttle adjustment. Which who knows if he did or not (I don't think he did). Moral of the story he kept my car for a month! Did not fix anything. Charged me $500 for repairs. What repairs? When I brought in a broken car and left with one. I would have been much happier if Juan just said he doesn't want to work on the car since it is an antique. I had to personally drive to his shop because you can't get a hold of this guy. I literally replaced the warm-up regulator at home with an OEM one in better condition and fixed both of the issues. Save yourselves the money and headaches avoid this shop! Car runs great and holds idle something that should have taken 3 days max (2 days to ship the part and 1 day to put it on) took a month.
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October 2019 by SRK Car World
Juan is the man!! I took my Bimmer there after my car had gone into a limp mode and was barely drivable. Juan was able to figure out this very uncommon issue and got me back on the road. Juan will be working on my car from here on out. Appreciate it, keep up the good work!!
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October 2016 by Rafal Kucz
Do great things on Porsche product. Thank you Juan
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October 2016 by Jose Balaguer
I took my 2012 Lotus Evora S to Eurobahn after a recommendation. Although my service experience was not perfect, I will share that the workmanship and facility was above average and the price was fair. I would give Eurobahn a 2 for follow up/client communication, 4.5 for workmanship, 5 for fair pricing, 5 for shop quality/equipment/cleanliness: Overall: 4 out of 5 stars and a Good Recommendation Rating
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October 2016 by Sajid Khan
Great customer service! Been taking my BMW & Mercedes to Juan for years now. Finding Independent auto repair shops that specializes in European cars in the Western Suburbs is difficult, but with Eurobahn, you can worry no more. He know all his Euro cars inside and out and his prices are reasonable. No more having to get ripped off by Stealership prices!
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October 2014 by Milan Jajic
This shop was able to fix a problem I had that - 2 FORD DEALERSHIPS - could not figure out. I have a 2010 transit connect... so its not like I have a jet engine here thats hard to diagnose.
Eurobahn Imports fixed my issue that I thought I would just have to deal with. 3 years out of the 4 years i've owned my car I was NOT able to drive in traffic longer than 10 minutes. Living in Chicago make this problem rather annoying. I took it to Mr. Juan Perez at Eurobahn and he found the problem without delay and now I'm happily in traffic.... er well you get it.
I would recommend Eurobahn Imports to anyone owning a Transit Connet to a Mercedes CLS500 Eurobahn can fix them all, and I will stand by this review 100%.
Eurobahn just earned a life-time customer in me.
--UPDATE: after reading the other review i'd like to add that the customer service was not horrible in my opinion. They are a family business and the owner doesn't sit in the office and chit chat he actually works in the shop. So customer service is more important that the ACTUAL Service then i am at a loss of words, but if you want your car fixed right and for a good price, then Eurobahn is a good place for that.
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October 2014 by MajdT1239
Horrible customer service. My service reminder light came up so I went and did the service at my local mechanic(oil change and general inspection). Unfortunately, he does not have the tool to clear the light up. So I asked around and told Eurobahn specialize in Euro cars and can do that. Gave them a call and was shocked, the technician was so rude and he told me he won't clear the service reminder light because he did not do the service. What the hell? The service has already been done! Also it's not like he is doing it for free, I will be paying! He kept arguing that in order to reset a service reminder I should have done the service at their shop.
Well maybe if you had good customer service and just agreed to reset the service light I would do my next service at their shop. BUT THAT'S NOT GONNA HAPPEN ANYMORE!
