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December 2025 by BOGEY MAN
The delivery drivers r horrible to deal with. They don’t understand simple things
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December 2025 by J A Mc Gaughan
Being a retired tradesman and needed a water heater. Counter was excellent. Help with placement into vehicle. Very professional to deal with .
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December 2025 by Samuel Puzzo
Walked in.
The experienced counter staff identified the part I needed, went into the back and came out with my OEM toilet tank.
Paid and walked out with my purchase.
Painless, pleasant and fast!
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September 2025 by Gunnar Linden
You guys have a guy driving a truck without the door on the back of the box truck. Dolly's, tables, tools are just sitting there ready to fly out into traffic. Us dot.28201 8.
The truck driving near Wheaton's danada square today on Tuesday September 2nd
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August 2025 by Jonathan
Terrible, terrible, terrible all over. Customer service training sessions much needed at this location. It’s crazy how now a days, the customer service gesture is completely gone for the customers that pays for products.
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June 2025 by Cody Shifflet
Waited over an hour for them to grab a box off a shelf
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May 2025 by El Magic
Horrible place ! go somewhere else they don’t take care of their workers so why would they take care of the customer
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March 2025 by Nick Robin
Outstanding sales representative and a lot of help with the techs. Very satisfied with them. 5 STARS 🌟🌟🌟🌟🌟
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October 2024 by Lionel Evans
They are VERY unprofessional. And lire’s. Had an interview with them yesterday for shift they had open and even talked to they’re recruiter about the shift HE suggested which a 8pm-4am. Get to the interview they tell me that, that shift ISN’T open. So I told him I’ve talked To the recruiter about it the day before and showed him what was on their website. “So the guy said that if that’s the shift that they have I don’t wanna take up your time if you’re not here for this shift” which was a 1pm-9pm. The next day get an email say that they are not moving forward with my application
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May 2024 by Jillian Morgan
These five stars are specifically for Josh Bentivegna, who is helpful, attentive and provides a quick turnaround time. Please give him a raise!!
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April 2024 by Anthony Nesbitt
Counter staff fast knowledgeable and kind shelves are stocked and notice when a contractor is in a hurry and accommodate there needs this location ranks high compared to other wholesale plumbing houses in Illinois
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April 2024 by Enrique Del carmen
If your buying something in person takes you 1hr lol slowest store in the state. Amazon packages arrive faster.
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January 2024 by Shabaz Alikhan
I was picking up an order from there. I was ignored by Several staff members 20 min
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October 2023 by Ben Nagel
Delivered water heaters here for the second time. Everyone is very friendly. The first time, I walked into shipping, and someone came right up and directed me where to go. Receiving is the last set of 5 (or6) garage doors. Looks tight, but plenty of room for my KW to swing.
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April 2023 by Gigi Seng
We needed a replacement hose assembly for our Kohler sink. Ferguson's website said they had one in stock at the Addison location. I purchased it on line and was given a confirmation email saying I could pick up the part that day after 2:30 pm. When I got to the store, the person atthe counter informed me that they sold the part to someone else who walked in right before me. What?! I purchased that part on line for pick up in store and I had a confirmation email. I was not happy. "Ooops" they said "Sometimes this happens. We end up selling a part that someone else bought on line."They said they could have the part brought from another location and I could pick it up in a few days. They said they'd call me when it was ready. Not surprisingly, they never called. I tried calling the Addison store multiple times. They never answered the phone. I ended up having to cancel my order. The customer service here is abysmal and if you buy something on line for pick up in store, it's very possible the part will end up being sold to someone else. I'd give them zero stars if I could.
