Parts Town is a reliable business that makes it easy to find and order genuine OEM restaurant and HVAC parts. They offer a large selection of commercial kitchen parts from trusted manufacturers, including parts for fryers, grills, ovens, ranges, and ice machines, all available through a user-friendly website with a comprehensive search system. Customers appreciate the fast shipping, often receiving orders the next day, and the competitive prices that help save money. The company demonstrates strong customer service, helping with order changes and providing helpful support. However, some customers have expressed concerns about increased shipping costs due to higher rates from shipping partners, and there is mention of handling fees that can significantly raise the total cost. Overall, Parts Town is seen as a helpful resource for quick and easy parts procurement, with a commitment to keeping kitchens running efficiently and safely.
“Found the exact part quickly. Ordering was easy, and delivery was fast and reliable. Excellent service.”
August 2024
Did someone really complain they used a part and couldn't return it? Ridiculous.
These guys have been more than helpful every time I have contacted them. I give them the model tag of some hobart equipment and an obscure picture of a part I need and they get it done. I am not sure what more you can ask for.
July 2024
I sent in an order for the restaurant and the address was punched in wrong by me. These people did everything they could to assist with the change. Great customer service.
