Parts Town is a reliable business that makes it easy to find and order genuine OEM restaurant and HVAC parts. They offer a large selection of commercial kitchen parts from trusted manufacturers, including parts for fryers, grills, ovens, ranges, and ice machines, all available through a user-friendly website with a comprehensive search system. Customers appreciate the fast shipping, often receiving orders the next day, and the competitive prices that help save money. The company demonstrates strong customer service, helping with order changes and providing helpful support. However, some customers have expressed concerns about increased shipping costs due to higher rates from shipping partners, and there is mention of handling fees that can significantly raise the total cost. Overall, Parts Town is seen as a helpful resource for quick and easy parts procurement, with a commitment to keeping kitchens running efficiently and safely.
Fast pick up and shipping, parts picked up were exactly what I needed. Shipped parts came exactly as needed. I will tell everyone about partstown....great customer service!
June 2026
they had a hard to find part and the part I received was exactly as advertised. I needed it immediately so they rush shipped it and I was up and going within minutes of receiving the part! very happy!
June 2026
Amazing customer service and finance department. Kent and Julia are amazing thank you both.
