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October 2025 by Nancy Mejia Fitz
I like the facility but, lately I have had issues with the elevator and I also feel prices are kinda high for the units.
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October 2025 by Alexis Jones
Great place to rent from. Never had any issues.
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September 2025 by Tamara Kruic
Easy process to get a storage space and easy monthly payments, good experience and quality of storage spaces.
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August 2025 by Thomas Sansone
I just wanted to take the time out of my day to say that Alex from safeguard was great. She helped me out today very quick ,very fast. Made it easy to get in and out and on with my day. Thanks!
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August 2025 by Jessica
Great experience definitely recommend using them!
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August 2025 by Paul .A. K II
The word SAFE in safeguard says it all.
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July 2025 by Rosanne Provenzano
We temporarily rented spaces at the Addison location (since November 2024), and were extremely happy and pleased with this storage facility. The facility is 3 stories, all units are internal with elevator access, and all are temperature-controlled. We were in the middle of a house move, and therefore were very active renters, moving things in over several months. We never had an issue with accessibility or safety. These units are very clean with no rodent concerns. Our prior storage facility was outdoor access only and unfortunately had mice issues as it bumped up against a prairie.
Highly recommend this facility; we vacated prior to the holiday weekend and management was flexible and kind enough to grant a pro-rated refund even though we checked out officially 3 days after vacating. Top service and special shout-out to Alex in customer service for her can-do attitude and going the extra mile to save us some money. Will definitely use Safeguard again for any future storage needs. Your belongings will be in good hands!
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June 2025 by Cherie
Very convenient access easy check in and move out.
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June 2025 by Sandra Cisneros
We have used Addison, IL. Safeguard Self Storage multiple times in years past. When going back today and finding out we'd have to set up the entire process of renting a unit on a kiosk I thought maybe I go somewhere else where I get a real person. But decided to give it a try. So glad I did because it was a real person, virtual but in real time and so pleasant, helpful and patient.
Got my unit! Thank you so much Kareen M! Your customer service was exceptional 👌
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March 2025 by Anthony
Just had a great experience getting a unit at the Addison, IL location and Mike the manager was just great in helping me with everything.
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March 2025 by Tisok Coyotl
Clean place and easy to get on by
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February 2025 by BeefStrokanoff
Convenient online sign up and any confusion was relieved by my man Robert out in Florida, thanks for guiding me through the process!
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January 2025 by J D
Easy in and out
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December 2024 by Dillon Brown (DB)
I think the quality of the unit and security of the facility are great but doing payments and close out procedures were relatively inconvenient. First off, the emails coming from the company go right into spam because of how they are written. They also feature links that, to the trained eye, might appear malicious. The hesitancy to follow payment links or use the online platform to make payments is exacerbated by the fact that there are 2 different web addresses. Anyone who knows the basics of cybersecurity would set off many red flags.
Aside from the sketchy emails and dated online payment platform, the close out procedure was extremely inconvenient. They ask you to do the close out in writing but the location has no guarantee of having a person on site even during regular business hours. I understand the convenience of the kiosk but if I have important questions or need assistance beyond a kiosk (such as closing out my unit and returning equipment), I should be able to, at the very least, get in TOUCH with a manager. Instead, there was no manager on site on a regular Tuesday afternoon and I had to request a call back multiple times. If the manager is not available for assistance during regular business hours and the kiosk does everything else, what is the manager doing? Why are they so hard to get a hold of?
Overall, great storage location but very poor customer service.
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July 2024 by Juan Silva
excellent service and they explain everything very well
