-
October 2023 by Peggy M.
I am a new club member and also a senior. I fully expected to get a card to check out, instead they expected me to check out online. I was at a total loss on how to do that and ready to cancel the whole procedure. Instead Debbie, in customer service, went out of her way help me. She even had me bring my items for purchase to her and she demonstrated the process of how to check them out. She was extremely patient and courteous. I couldn't have done it without her help.
-
August 2023 by Nick S.
Fast pick up and Jose was a gentleman and helped the girl who was getting me my order a heavy water slide. Thank you
-
July 2023 by Katherine Cruz
Called in an hour earlier and messed up my order!! Then gave me a fresh one after I waited 15 min away even though I had called and an old pizza! Really bad
-
May 2023 by Denise W.
Just bought a grill online for in-store pickup! It was ready! All the staff were friendly! My pick up was quick! And 3 nice strong team members loaded it into my SUV! THANK YOU!
-
March 2023 by AJ A.
I am switching to Costco even though it is more expensive for me and further away just to avoid the awful customer service at Sam's club. Every single customer service experience I have add at this location has been bad whether it be through the phone, or in person. I had a coupon that I received if I had gotten a membership for Sam's club and you would receive $10 back that you could use at the store. No one wanted to help me to figure out how to use it. Never using sams club anymore and that's probably why they are closing everywhere.
-
March 2023 by Richelle M.
My shopping ordered was delivered to my house. It was so convenient. The only thing is the big box. They needed my order split into 2 different boxes.
-
January 2023 by Simon F.
My wife no longer heads to grocery store. Instead she has all our groceries and products delivered to the house. Please make sure you go over your list of items that you purchase because their have been multiple occasions where items were missing, and they had to redeliver them.
-
November 2022 by Miguel A.
I ordered 9 pizzas and Veronica was so nice even when they where super busy and short staffed, you could tell there was only three people in the food court and Veronica and Eric where on top of things. Eric I felt so bad he had a lot of pizzas he had to make while running them in all three ovens and cutting them and packing them. I I appreciate Eric and Veronica for there hard work and hope Sam's club at least recognizes you two for your hard work
-
October 2022 by Mel H.
Very messy location, very rude and ignorant staff. Came here again today, for the last time,got here 30 minutes before closing and the man at the door didn't want to let me in saying they were closed when they clearly still had a whole half hour before closing.
-
August 2022 by Diana K.
Don't know what happened at this location but it's a mess , shelves empty and a lot of missing prices . Have to look up price of many items yourself. Very disorganized for the last couple months and I've noticed on weekends pallets of stock in the way during the busy times. You would think they stock shelves overnight or off busy times.
-
August 2022 by Donna P.
I just joined Sam's Club because Groupon had a special. And their gas prices are unbeatable. However the store in Addison, IL is one of the filthiest places I think I've ever visited in my life. There was no rhyme or reason to the aisles. Furniture was in the center of the store in the back of the store was just kind of random. The worst part though was the dirt it was just so dirty that I felt very uncomfortable. Unfortunately I had to use the restroom while I was there and that was even more disgusting. I wore a mask the entire time I was in the store, however touching the cart was gross. It's unfortunate because the customer service there was very good. I was getting my card for the first time I was still in line for a very very short time and got the card with no issues. I understand that people are shorthanded because of the Covid situation, but the store actually should be closed until they can clean it.
-
April 2022 by Victor L.
I bought this at sams. Disgusting how they don't care anymore. They just put half cooked food now.
-
April 2021 by Bran Pyun
the MOST racist 'store', not just Sam's but ANY store, that i have ever been to. every white person working there is extremely rude to all of us non-whites. i have had several passive aggressive instances there from the white employees and today was the LAST STRAW. the old hag outright insulted me and i exploded. i would have addressed the manager but i know my temper and it was best to walk away and calm down, so now i do this .