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August 2023 by Nick S.
Fast pick up and Jose was a gentleman and helped the girl who was getting me my order a heavy water slide. Thank you
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May 2023 by Denise W.
Just bought a grill online for in-store pickup! It was ready! All the staff were friendly! My pick up was quick! And 3 nice strong team members loaded it into my SUV! THANK YOU!
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March 2023 by AJ A.
I am switching to Costco even though it is more expensive for me and further away just to avoid the awful customer service at Sam's club. Every single customer service experience I have add at this location has been bad whether it be through the phone, or in person. I had a coupon that I received if I had gotten a membership for Sam's club and you would receive $10 back that you could use at the store. No one wanted to help me to figure out how to use it. Never using sams club anymore and that's probably why they are closing everywhere.
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March 2023 by Richelle M.
My shopping ordered was delivered to my house. It was so convenient. The only thing is the big box. They needed my order split into 2 different boxes.
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January 2023 by Simon F.
My wife no longer heads to grocery store. Instead she has all our groceries and products delivered to the house. Please make sure you go over your list of items that you purchase because their have been multiple occasions where items were missing, and they had to redeliver them.
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November 2022 by Miguel A.
I ordered 9 pizzas and Veronica was so nice even when they where super busy and short staffed, you could tell there was only three people in the food court and Veronica and Eric where on top of things. Eric I felt so bad he had a lot of pizzas he had to make while running them in all three ovens and cutting them and packing them. I I appreciate Eric and Veronica for there hard work and hope Sam's club at least recognizes you two for your hard work
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August 2022 by Donna P.
I just joined Sam's Club because Groupon had a special. And their gas prices are unbeatable. However the store in Addison, IL is one of the filthiest places I think I've ever visited in my life. There was no rhyme or reason to the aisles. Furniture was in the center of the store in the back of the store was just kind of random. The worst part though was the dirt it was just so dirty that I felt very uncomfortable. Unfortunately I had to use the restroom while I was there and that was even more disgusting. I wore a mask the entire time I was in the store, however touching the cart was gross. It's unfortunate because the customer service there was very good. I was getting my card for the first time I was still in line for a very very short time and got the card with no issues. I understand that people are shorthanded because of the Covid situation, but the store actually should be closed until they can clean it.
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April 2022 by Victor L.
I bought this at sams. Disgusting how they don't care anymore. They just put half cooked food now.
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January 2022 by Vanessa Flowers
My Experience is Always A 10 Plus ?
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October 2021 by Shahzeb T.
So I am a regular of sam's club and costco and recently I have come to realize that both of these establishments have started giving a sh*t about their customers. Everytime you go to sam's club or costco its just that one disgruntled employee whole will ruin your trip and I dont blame employees. I always blame the organization because its the unrealistic expectations of organizations from their employees. I might extend my membership or might not but for now these 2 have the monopoly so let's wait for the day when someone like Amazon come and pushes them out pf business. For employees my message is please fix your attitudes before all of you are replaced by machines.
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October 2021 by JoAnn Mele Bell
Very polite and always in stock
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July 2021 by Dan Toner
Currently membership services was down in store and they couldn’t assist me. What a waste of my time going to this store.
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July 2021 by Jerleane F.
They closed the Sam Club in Stream Wood which was bigger and had a lot different varieties. Now I have to go to the one in Addison which is smaller. I love Sam Clubs and never had a problem with any of the cashiers. Everyone is friendly and pleasant. The gas is cheaper than Costco and a lot of other products as well. I have both cards and shop at both but more so Sam clubs for food and gas! Costco is 2 minutes from my house and Sams Clubs is about 15/20 minutes but I will make the drive to Sams Club for the premium gas that's always cheaper than Costco. We just bought a carpet cleaner from Sams Club online and followed the instructions online and picked it up with no problem!Granny J
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April 2021 by Bran Pyun
the MOST racist 'store', not just Sam's but ANY store, that i have ever been to. every white person working there is extremely rude to all of us non-whites. i have had several passive aggressive instances there from the white employees and today was the LAST STRAW. the old hag outright insulted me and i exploded. i would have addressed the manager but i know my temper and it was best to walk away and calm down, so now i do this .
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August 2020 by Jose Gabino Gaspar
(Translated by Google) Excellent store to buy wholesale and very good service.(Original)Excelente tienda para comprar por mayoreo y muy buen servicio.
