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December 2023 by San Ale
Natalia was very kind and patient with helping my dad activate his new phone and set up his email. Phone places need more people like her
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December 2023 by Debbie LeStarge
Thank you so much Raj for fixing my phone for me. It was stuck on TalkBack and I was clueless on how to fix it. You were fantastic in solving the problem and you thoughtfully explained to me how it happened. You are the Best!!
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November 2023 by logix7
big thanks to the employee Josh that went above and beyond to help me with an issue i was having.i came here one night after visiting another T-Mobile location in Elk Grove that basically told me they couldn't help and turned me away.
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October 2023 by liz r
One of the laziest and unprofessional workers ever! especially the girl in there who saw me come in but ignored me and took another customer. they took forever to come talk to us when they weren’t even busy. i asked about trading in my phone the worker in there lied about the plans. we went to another t-mobile and they were so helpful and told us a lot of promotions and plans this t-mobile didn’t do. i asked about the plan the workers here talked about with me but it was not on there plan. I DO NOT RECOMMEND COMING HERE. horrible customer service! a waste of time coming here.
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September 2023 by Elaizah Ramos
One of the laziest and unprofessional workers ever! especially the girl in there who saw me come in but ignored me and took another customer. they took forever to come talk to us when they weren’t even busy. i asked about trading in my phone the worker in there lied about the plans. we went to another t-mobile and they were so helpful and told us a lot of promotions and plans this t-mobile didn’t do. i asked about the plan the workers here talked about with me but it was not on there plan. I DO NOT RECOMMEND COMING HERE. horrible customer service! a waste of time coming here.
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September 2023 by Mohammed Farhat
These are some of the laziest most incompetent human beings I've ever had the displeasure of experiencing in my entire life. I'm trying to return my 5G internet gateway, the young lady "assisting" me insists that I need to cancel via phone call to 611, I go to the parking lot and confirm that it is canceled, the representative on the phone tells me I can just return it to the store, I walked back in tell her that it was cancelled and what the rep told me that I could just return it to the store. She insists that I cannot do that without the shipping label, I call 611 again have them email me a shipping label to provide so I can return in store. The young lady has me email her the shipping label, prints it out and then tells me I need to still take this to UPS, I bought this device at this store and just need to be rid of it. Instead of actually helping she gives me another errand to run. Horrible service avoid at all costs.
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August 2023 by Martha Alonso
Raj was great! He helped us understand promotions and helped get us a better deal than what we came in for. We left the store with more than we wanted for half of the price we expected to pay! He knows his promotions and best deals!! We thought online would be easier, but had we done everything online or over the phone, we would’ve missed deals that we never knew existed! It truly does make a difference who you talk to at T-Mobile! Will def return in the future!
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August 2023 by Maria Kwiatkowska
This store has been nothing but helpful. I went in because my bill was high. Raj ran through my bill and offered some senior discounts as well as created a plan that would save us more money in the long run. He was very knowledgeable and customer service oriented. Highly recommend this location and Raj.
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August 2023 by Margo Rosal
We visited this store on July 24th, 2023. We were speaking with a young lady there to upgrade our IPhone 11 to the IPhone 14 for the promotion they were running. She told us we had to change our plan and could only offer us $300 for our current phones. We agreed and she went to the back and notified us that she did not have any IPhone 14 in stock. We asked that. She call another branch and she stated it was against policy. So we left the branch and called the Bloomingdale location and they stated they could help us. When we got there they told us Addison store had 3 IPhone 14s in stock. This is so unprofessional for the Addison store. We happily purchased our new phones at the Bloomingdale store. I would NOT recommend anyone to work with the Addison store. We received a better rerun deal than Addison could offer and many more benefits from Bloomingdale. They will be our store of choice moving forward. Anyone who reads this don’t waste your time at the Addison store.
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August 2023 by Luis Villegas
Raj helped me a lot. I went in with a broken phone, he not found the best promotion for me, but also helped me set up a different Apple ID password and helped me because I was locked out of my account for 24 hours. It took him two hours but he fought through for me. Highly recommend this location and Raj!! Amazing customer service!
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August 2023 by Ronnie Simpson
My experience with the Addison store was Great Josh spent over an hour plus setting up a warranty phone I had sent there from another store..I really appreciate the good service Thank you T-Mobile for a job well done!!!
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July 2023 by Virginia Monique
Raj helped me from A to Z. Great customer service, definitely recommend. He knows his promotions, and his material. Thank you!
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July 2023 by Charlene Gonzalez
Amazing stuff especially Josh. Super friendly and he was very patient.
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June 2023 by sally rogers
Fernando G is an amazing worker!! Please make sure he’s recognized for his great work and an awesome person!! We are very satisfied thanks to him!!! I would recommend that store to anyone!! Plus I would tell them to talk to him cause he’s awesome!!! That store is awesome plus the other workers were all very nice too!!
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June 2023 by CHAIRMAN MCOB
I was initially a big fan of this place when it was Sprint. Afterwards, when we had issues, we had to go elsewhere for help. However, I decided to give this place another try as time has passed. I am quite satisfied with my decision. Josh was the person that helped me with my issues with my LTE Watch. After about 2 hours of trying to resolve, it was decided that I needed a warranty replacement (the watch was not a year old yet and my wife's LTE watch was working). Josh was very professional, patient, and understanding. He sets an example of what true customer service is about. If you are disappointed with other locations or other individuals, I highly recommend visiting this location and asking for Josh. I truly believe you will no longer be disappointed. Thanks Josh!!!