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July 2024 by James Carr
Easy pick-up process before hours and easy drop-off with attendant. Clean van with low miles. Rode very nicely.
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July 2024 by Suzy Bakievska
I highly recommend the U Haul on Lake Street in Addison IL. The Manager is always professional personable and friendly and great to deal with. He manages the facility great. He always has what you need. I have used the truck for picking up a desk and or other furniture and for moving
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July 2024 by Ben Reyes
Van was clean and drove well. Jesse was very helpful
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June 2024 by Eugene Gamez
Super helpful and courtesy! Ask for Jessee he was a huge help!
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April 2024 by Evgeny Samofalov
Worst customer service. Had a reservation for 8am. Came by no one in the office and no truck available anymore. I’d pick other location if you can!
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December 2023 by Stain All
This u-haul is my favorite one to go to,Jessie has been there for years. He always guides me towards the best prices for my rentals. Keep up the good work, and thank you .
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December 2023 by Adelle
It may be a hidden place a bit hard to find because of a bad Google map routing but they have a helpful staff.
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August 2023 by Mark Karnatz
Friendly and helpful. My reserved van was not there so he upgraded me to thw next size up
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July 2023 by Michael Blunt
Good experience
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July 2023 by Tamika Hargrow
Its ok
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July 2023 by Molly McHugh
The gentleman who runs the place is always very friendly and accommodating. I book several vans per weekend with him and he always goes above and beyond! Love doing business here!
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February 2023 by Sneak Thief
When I got here after being routed from the Wanda's location where I had a terrible experience at [see seperate review], I walked up to the front door to see a notice that they would be on lunch for an hour. Who allows these people to take an hour for a lunch? You have a desk job where you sit down all day. You don't need to take an hour lunch let alone a break period. Your break is your job which an old lady can do without complaint. Why was I even referred here in the first place if they knew they would be going to lunch? This ordeal was absurd.Also should mention that their lot is garbage, very muddy and nasty / no pavement. & The building itself is ghetto and falling apart, very derelict. I felt unsafe standing on their porch as it was completely falling apart and wonky feeling. & The location is hard to find. Maybe because I was given a wrong address by the other location but also because it's unusual path from the main street. There is no direct entrance and the pathway to the location is completely unpaved and very uneven. Stay away from this location. Probably best just not to use U-Haul in general, from my experience
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February 2023 by Dan Kiss
Back in the 90s this building had covered windows and one sign out front that said "Girls Girls Girls"! I miss the old place....
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January 2023 by Julie Cleff
Jesse was awesome we've got our U-Haul rental a caravan he was very helpful definitely would rent from them again
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August 2022 by Pedro Chavero
The guy in charge supposed to deliver the truck to us but just give us the keys and the papers,never went out to double check the condition of the truck, both doors can't lock easily. He mark the gas at 3/8 but it was less than that. I went to look for him and desppear. I got pictures to prove it. But for business. Stay away from this place...
