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November 2023 by Aj Sever
It's a decent gym with some extras that others don't have. If you buy a 2 year membership, it's worth it as I believe it is $549. If you don't, the monthly fee is a bit high. Lap pool was too cold to get in for me but the big jacuzzi was great. Basketball court is in need of some care and has no out of bounds except the walls. I would end up getting hurt if playing 5 on 5 as running into the walls is a problem. The machines were mostly free weights if that's what you want. Very good selection. Stairclimbers to treadmills were there but no rowing machine. (That's just my preference).I went as a guest but was not told to bring a towel. (Every gym I go to even after Covid, supply towels). I befriended a gentleman who called the front desk as I was dripping wet after my shower. I dried off with paper towels by the time the manager ( who was great) brought me an XSport towel that was one of the tiny hand towels you use while working out. This was fine but when my buddy and me walked up front ( I put the towel next to the manager and thanked him) the guy behind the front desk was looking for me as they don't hand out towels and he wanted me to pay $9.99 for that towel. He was very adiment that I was going to pay as I could not help but laugh at him. He said since Covid the don't have towel service and I had to pay. When he asked where it was, I told him over next to his manager and he should go talk to him. When he came back, he said no charge but remembered there is no towel service there. This guy was a complete Ahole and turned 4 stars into 3. I'm not saying this a bad gym by any means, just remember-NO TOWEL SERVICE ???.Big thank you to the manager that was there. He knew customer service.
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November 2023 by Paul Arc
A lot of the non-weights are broken. No one seems to know when they are going to be repaired. The timer for the whirlpool is broken. The air vents above the whirlpool are FILLED with mold and debris. The exercise equipment is below what I use now which is Planet Fitness. One of the massage chairs is falling apart at the foot area. There are ZERO towels. There are ZERO bottles to wipe off equipment anyone uses. This is a really disgusting gym. The pool and sauna needs to be cleaned. No thanks
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October 2023 by Leo R.
XSport St Charles location is awesome. They had everything I needed from Allll the weight and cardio equipment, plus pool, 2 level hot tub, sauna, steam room, tanning, massage beds, basketball court.. you name it. Staff is super friendly. Best bang for your buck hands down!
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October 2023 by Joseph Decarlo
The low tanning beds do not work, the girl at the desk tried putting me in two separate ones and neither would turn on, I finally just gave up. Don't know why I'm paying for an upgraded membership for defective equipment.
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September 2023 by Mr Alonso
Some of the machines are broken and they're not fixing them. Pretty soon it will look like their other run down gyms. Also, workers are never at the front desk always trying to work out or socialize. Plenty of women looking for men as well. Not sure if they're escorts or just floozys looking for men. I would avoid this gym. It used to be great when it first started now its all ghetto and run down.
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August 2023 by Jessica Litavsky
This location is a great layout and very clean and organized. On top of it, Andy the operational manager, is one phenomenal manager, and goes out of his way to ensure a great experience every time you’re there. I recently just went for a spray tan in their spa there and the machine wasn’t quite working right but he did everything he possibly could to ensure I had a great experience, even though there was a malfunction with the machine!!! He went above and beyond- by giving me a free UV tan, lotion packet because I didn’t have anything, disposable googles, and ensure that the machine was going to be fixed by a tech, and he was going to contact me when it was completed. On top of that he comped me two free spray tans for when it’s back and running properly!! he’s already been in touch with me to give me an update a day or two later I am impressed with the service he provided as well as the rest of the team there!! I will definitely be signing Back up for the self spa for that location alone because the service is outstanding and I highly recommend this gym for the people that work there and how much they went out of their way to make me leave with a smile on my face!
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August 2023 by YahyaQuad
I went to this gym for a deal given by an employee which was a 10 dollar flat fee and nothing else just because I needed a gym that was open late during ramadan. At first it was really exciting and helpful and I even got the worker to sign up my friends for the same deal. A month passes and we assumed that we were all good but out of no where, my friends get an email saying there is a balance on their account from Xsport which shouldn’t be the case due to the deal the employee made with us. We were confused and talked to multiple people and even attempted to contact the worker but he ghosted us and left us with a bunch of charges on our account. We later found out he transferred and so when we asked for assistance in person, they had no clue what to do. And then even after struggling to get in contact with corporate and explaining everything to them. They weren’t able to do anything and made me keep going back and forth. The story has more details and goes on but I can’t bother with this place anymore. Worst experience ever and would never suggest anyone to go here.
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July 2023 by Dylan Escamilla
Unless you arrive at midnight this gym isnt worth going to. Too many people with zero manners hogging dumbells (they only have 2 sets of each). If you only want cardio machines then sure, but other than that this a strictly night time gym for anyone who wants to enjoy their workout.
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June 2023 by Brian Foerster
4 out of 5 because they have alot but they don't have a steam room. Very clean, bright, no broken equipment, very nice staff.I tried this location because the one I joined on Finley in Downers Grove is constantly dirty(Men's locker room), broken pieces of equipment, dark lighting on the upper weight floor, and more.
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June 2023 by Steven Rico
Nice offerings. Came in for my first visit. Didn’t know how to work a recovery machine and front desk person was of no help. Unwilling to get up from his chair as I asked for help and clearly was unsure being it was my first time using the machine, he even told me to come back later. This persons attitude and condescending tone will lead to me not continue with a membership.
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May 2023 by Tina Lopez
I have been a member of Xsport for almost 10yrs at different locations throughout that time. I have now been a member at the Xsport in Addison since they opened. Every company has snags in them when first opening, but I feel like I been to recognize a few employees who truly go above & beyond to make sure this gym is clean, safe, and make you feel like family-- not just customers!Brian Kravcar does everything he can to make sure your experience here is enjoyable and will listen to ANY and ALL of your concerns.Andy is the face that greets you and has the kindest soul. He's very understanding, he treats his employees with respect and treats the members even better! He's NEVER standing still. If you see him- he's either cleaning something or making sure everything is the way it's supposed to be.Scott Salvatore-- his personality is one of a kind and he makes sure to help anyone & everyone that he can. He is always answering questions and helping wherever needed.Finally, Bianca!!!! Since Bianca has been here the ladies locker room has never been cleaner!!! She come in before her shift, makes sure everything is good, helps clean, and makes sure that the ladies locker room is ALWAYS clean, has soap, paper towels, etc. As a woman who is there twice a day with my family, I appreciate all of the effort she puts in to make sure everything is as perfect as she can possibly get it!! When you walk in on one of her shifts- her bubbly personality and big smile always makes you feel so welcome!!!I've seen plenty employees come & go, but, I truly hope to always see these 4 there. Xsport wouldn't be the same without them!!!
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May 2023 by Scott Salvatore
I live in Lemont and go out of my way to this location. Always clean, easy to find the weights where they should be, best community, and all the amenities.
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May 2023 by Henry Rowen
Clean pool clean locker rooms organized weights easy parking and members take the gym serious here they don't sit around hogging machines there mostly younger and not screwing around. Shout out to Ryan the mgr and Mike the regional this gym is a home run !! Keep up the great work please
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May 2023 by The Yoda
This gym is a rare gem!! Very clean bathrooms the pool is clean the temperature in the pool area is nice and warm too. The regional mgr Mike did an outstanding job with his hiring and training of the staff here the mgr I believe his name was steve had a wonderful personality and was very helpful easy to communicate with and insisted on being helpful throughout my visit there to use the facility. Weights were all organized and on the racks too so that tells you the members respect the club rules etc
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May 2023 by Sir James
This gym is a gem!!! Very clean with state of the art equipment and tvs everywhere you can get help very easily from the staff the mgr Ryan is so helpful here anytime I see something I don't like I can just walk up and notify him and he will attend to it right away.