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November 2023 by Greg Geigel
Love these guys, i owe alot to them them helping me with my business'
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October 2023 by Bold A.
We have been customers of Algonquin bank and trust for our businesses for years. They do everything very timely, and are always helpful and responsive to any of our needs. Friendly and helpful staff. Would highly recommend this bank.
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November 2022 by Ralph F.
Advertised interest on savings is misleading and gimmickry. One employee claimed interest is awarded and posted in the middle of the month another said the end of the month. I bought into the 90 day savings special which turned out to be five full months. Parking is ok if you have a compact car.
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October 2022 by Ervin Vallejo
Opened an account in person. Banker incorrectly typed in both the SSN and last name fields. Upon coming home, with online enrollment failing a Wintrust phone agent confirmed the errors by this banker. Was told these errors could only be rectified in person. Visited a 2nd time only to find out I would need a 3rd visit to return a signed document for the SSN change. While on this 2nd visit, the 2nd banker couldn't get help from her own Wintrust phone agent and had to start all over with another. This 2nd banker didn't acknowledge the difference between the digit "0" and the letter "O". After nearly an hour at the bank on this 2nd visit, online access was granted, only to find that the username created wasn't the username I gave her. I inappropriately got upset. The staff is nice, but money management requires accuracy. Don't trust this bank with your data. Don't this bank with your time.
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December 2021 by Glenn R.
Slow , inexperienced staff, no personality at all, seems that most have an attitude. Several times have to ask twice for things like a balance after deposit. Time to search out another local bank to handle my financial business.
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August 2021 by Amethyst Kristina
I have banked with them for years and they have a fun jr. Savers program for kids that make it fun and exciting for them to save. It's the little touches they have that I love. They are always so friendly!
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July 2021 by Victoria Ervasti Ciofani
They are the Best!!! Very helpful, knowledgeable and friendly!!!! Every time I go in I get the best service and I want to give a shout out especially to Mary C. Caporale!!! She has always been so helpful to me with her expertise and her knowledge of banking!! My banking needs are always taken care of perfectly and she explains everything to my understanding!!! Thank you so much Mary for all your help every time I have come in!! I would be lost without your help!! I highly recommend this Bank and if your lucky enough to have Mary Caporale help you it will be a bonus!! Everyone there is so nice, friendly and helpful!!!
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November 2019 by catherine haisch
Friendly employees....good service!
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November 2019 by Mike M.
So i took a credit line out with this a bank. That spent$4,000 to do so. A year went bye and i never used it because it didn't need to you. I was promise by the bank vice President Karen that i could use when ever I wanted at no cost that why i paid so much up front money. A year went by them they said i had to pay a additional renewal fee of $1500. Long story short I told them them that this was not what i was promised from the VP they said they didn't care and that they are closing the line of credit and i ask for money back and they laugh at me. If this wasn't the biggest scam in my life I've ever done i don't know what else is. Especially from a small bank how they could operate like this watch out!!!
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February 2019 by Tim Stirneman
I have been banking with ABT ever since they opened several years ago. All of the employees there are always in a good mood and are very helpful no matter how small or big my needs are at that particular moment. I have banked with several other banks over my 28 years operating dental practices in the area and ABT has far exceeded my expectations while delivering big bank features with a small, hometown touch.
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January 2019 by Nationwide Finishes
Worst bank ever
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June 2018 by P K.
It's impossible to find a coin counter in this area that is free of charge! I didn't want to pay Coinstar 10% to simply run my coins through their machine and my bank refuses to even accept loose change! What a pleasant surprise and relief that the good people at Algonquin Bank & Trust have a convenient, very clean coin counter in their lobby, free for use! Simply pour your coins in and a ticket is issued that you can take to the bank counter and redeem for cash! I applaud this bank for still valuing customer service!!!
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April 2018 by John Folina
Very customer oriented and services available
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February 2018 by Terry T.
I opened accounts at Crystal Lake Bank & Trust back in the 90's and began coming here when I realized they were affiliated within the last 10-15 years. All 3 of my children grew up banking here and there has never been one moment of regret or bad experience. Personal banker Samantha knows and recognizes us as soon as we walk in the door and always greets us with a wave and a smile!! Everyone has always been very friendly and helpful...LOVE this location!!
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November 2016 by Johnny Hopkins
My girlfriend rushed to this bank to cash a check that was from an account here. When she got there, they were open, but it was only the drive up tellers. She passed all of her information to the teller, and she was informed that they could cash her check, but would have to come inside. The funny thing was that the inside was closed and only the drive up tellers were open. The teller informed that she couldn't help her and that the drive up tellers were for customers only and she would have to come inside during regular business hours. I'm glad that I don't have an account here, and if I did, I would close my account and move my money to another financial institution.
