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“My Grandma Immel needed me to deposit some cash and so I did her a favor and walked there. Staff were nice enough to give me a receipt and deposit her cash into her account, even though I wasn't the account owner.”
“Hats off to Everett E. of PNC Lending Services. There’s really no location for Everett as he works remote so I just used my favorite PNC Bank location. Anyway, I called PNC Lending Services with a few questions on my new VW Jetta loan. Fortunately for me, Everett answered my call. Not only did he know how to specifically answer all of my questions, he went over and above to offer additional information on how my automated payments are coordinated with my own additional payments. Everett was very professional, nice and helpful … Everett E. Was a delight to talk to. I’m going to try to follow his example. Thanks for all you do, Everett E. You deserve a promotion! Here’s my new car! Thanks PNC!”
“All of my experiences with US Bank thus far have been with Ms. Bina Thakkar, who helped me with my business banking needs. I was thoroughly impressed with her knowledge as she has been helping me with my business for the past year or so. I appreciate her level of follow-up, and admire her level of expertise. I look forward to a continued relationship with US Bank, and most especially, with Ms. Bina Thakkar!”
“My friend recommended the branch manager Anca Homorodean to me to open a business credit line. It was the best experience I’ve ever had. She is really nice, helpful and pleasant person and helped us not only with a credit line but with an equipment loan as well. She gave us great advices and helped us to understand all the steps that we had to go through. She always on the phone / email if we have any questions. I will definitely recommend her to other people.”
“This place is awful… extremely rude! The lady teller was huffing and puffing through my order. I go there almost every day and have to listen to the conversations of the tellers when you would think they would be focused on the customer. They try with conversation but you can tell they don’t care. It’s extremely obvious. No sorry, no thank you, no have a great day. I’d honestly be embarrassed if I was a worker and was complaining to another coworker about not receiving a certain training with a customer in earshot. It’s just unprofessional. She’s the same lady huffing and puffing so kinda makes sense to me why.
Edit: I switched my rating to 5 stars. The crew here is amazing. They are so kind and attentive. They have really changed the vibe of this bank. Everyone is enjoyable to talk to and really seems like they enjoy the interaction daily. I highly recommend”
“Every time I need to deposit a check there's this really nice gal (Victoria) who helps me and she has the most wonderful customer service. She's really friendly, and I always feel welcome when I go there.”
“Never had a huge problem here. The workers were kind and sat me through getting a new secured card. I had so many questions and they dealt with all of them respectfully. I little dissapointed that I cant just transfer my savings under my name once I become an adult but not a huge deal. If you're opening a secured credit card watch out for the yearly fee, the $24 is supposed to be waived the first year but it wasn't for me or my sister.”
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“Our first visit to the bank after moving in to the area was a pleasure. The staff was friendly, and efficient and promptly helped us resolve our issues. It’s wonderful having what feels like a home town bank as part of a big institution.”