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July 2024 by Tariq Virk
The staff at 1000 S Randall Rd in Algonquin are rude and are not friendly and courteous. I just walked in for one page notarization but they refused to entertain me and said they are busy. The bankers were just relaxing and chatting with one of their previous colleague. I spoke to the manager and she was more rude and said “No we can not take you as we are busy”. I have my account since many years but I had very tough experience at this branch.
I need to make a complaint to their corporate office and ultimately close my account because of their irrational behavior. The staff including managers are bringing BAD NAME TO THE CHASE BANK.
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June 2024 by Andria Nutter
Chaise helped us with a number of questions at the counter and was incredibly helpful!
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June 2024 by Ajay Patel
This is the best branch u can ever go to, I do all my business and personal transactions only from this branch, no matter where I am when I am in chicago, Ana, judy, and Maggie and all the other staff are above and beyond .
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April 2024 by Brandon Kruger
ATM took my cash deposit and it’s not showing in my account.
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November 2023 by Andrew Scianna
They don’t even have phones that are in service
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October 2023 by Mike Perron
The drive through cash machine here rarely works.
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September 2023 by Aaron Del Bosque
rude staff and experience. front desk worker was unprofessional
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May 2023 by Kevin Fasone
Open Letter To: Jamie Dimon CEO, District Mgr, Branch Mgr, Our family is your typical customer, we look for, and value, the following from any company that we do business with; exceptional customer service with the following characteristics; polite, proficient, professional, timely, and very importantly in the banking industry, trustworthy. This is what we would like to experience every time we enter your door, Chase Bank.And what do we get?My wife, our daughter, our granddaughter, and I, had a 11 am appointment scheduled this morning with; Ana V-S., (Officer, Relationship Banker). As is always the case every single time we do business at this branch, we were warmly greeted by the wonder staff behind the counter, we were immediately greeted warmly by Ana, she assisted us with a wonderful personality, kind, caring, very professional and proficient, she made us feel like we are millionaires - the most important “customer” in the world to her! Imagine that, my fellow Algonquin neighbors? How is your bank or credit union treating you?We have received the exact same outstanding (class leading) level of customer service, on multiple occasions from; Judith (Judy) M., (Officer, Relationship Banker). We love banking here! We stopped doing business with a local competitor in Algonquin, because we were not receiving a reasonable level of customer service, follow-up, professionalism, and technology from them on several occasions.How does one bank fill their building with such a phenomenal level of customer centricity from each employee, at virtually every “customer” opportunity?! You have won us over, Chase Bank, 1000 S. Randall Rd, Algonquin! This is the best banking experience I have ever encountered and I have been banking for over 50 years!I have nearly 50 years of customer service and sales experience, I am a gentleman, and I am a 36 year resident of Algonquin.Algonquin friends and neighbors, if you are not completely satisfied with your bank, you may want to consider pulling all of your money out of wherever it is (just like I did) AND DEPOSIT IT ALL at this facility! Before so doing, call this facility, better yet, walk inside and witness for yourself how they will treat you. Witness and feel for yourself what it’s like to be the most important customer in the world! I have no vested interest, and I presently own no JPM stock (outside of ETF’s).Jamie Dimon, I need a 3- month CD paying 5%, and a 11- month CD paying 5.25%, call me!
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February 2023 by Richard Beech
It's a very good bank and people are nice, interest rates on savings/checking are not as good as other banks.
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December 2022 by Samantha O.
Customers can’t use restrooms “because of COVID” here in December 2022.
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October 2022 by Justme
Worst bank ever. Refuses to accept us currency . wont count it either unless sleeved and brought to them . . closing all accounts taking money out .
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August 2022 by Roy Adorjan
The staff is and have long been helpful and courteous.
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April 2022 by Sarah-Lisa Schmidt
I just went to apply for a credit card and Dhamar and Judy were super helpful! They were very friendly and made me feel comfortable. Would definitely recommend going here :)
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February 2022 by Dj XL
Worst bank ever. Refuses to accept us currency . wont count it either unless sleeved and brought to them . . closing all accounts taking money out .
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May 2020 by Joan Cleans2
I don’t usually go to the bank, I usually do electronic deposits and payments. But I needed some questions answered so called then drove over to this branch. I went through drive thru and was waited on immediately and had my questions confirmed and finally made my deposit. All within 5 minutes. Thank you for valuing my time .
