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July 2024 by Patti Maska
We reserved a car for my out of town son. When we got there, they gave us a complete runaround with regards to using a debit card & being from out of town. They originally told us the car was in the back "being detailed", however further conversation indicated they did not even have the car (p.s. there isn't a 'back').
I honestly think the issue with debit card was just an excuse to not honor the reservation. I probably will not use Enterprise again, which is a shame as it has always been my go-to rental agency.
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July 2024 by Monica Tervoort
My only complaint is the way an extra day got tacked on...but otherwise, I loved the 2024 VW Jetta. Good on gas mileage and was nice to drive. For the tollroads in the Chicago area you need a pass(another 10.99 a day) Of course you want to protect the car against any damage...coaching! I didn't buy into the towing, so I saved a little bit. Crazy! Put $20. of gas in the car to fill it up after going 150 miles.
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July 2024 by Kyrene Maska
Wish there could be zero stars. So, we ended needing to book a rental car on short notice (a few hours in advance). We made the horrible mistake of going online to see what this location had available, there were lots of options, so we booked one. We got a call shortly after letting us know that they had something, we would just need to come in a half hour later than we’d requested so they’d have time to detail it, no problem. We were also told that since we were from out of state, that there would need to be a credit card on file. Sure.
We get there, come to find out that we don’t just need a credit card on file, we have to pay with the credit card and have an additional $300 on top held on the credit card. I don’t carry a lot of credit (want to avoid debt and interest so I usually only do credit to build my score), so I had to try and work with my bank so that the $500 charge (for a $200 rental) could be on my card, since they couldn’t possibly let me pay the actual amount with debit and have the $300 hold on the credit card (which would have gone through, also again I could have just straight up paid the WHOLE AMOUNT on a debit card). We ended up calling my MIL who had to come in person bring in a credit card, since there’s no online payment nor over the phone.
Only AFTER going through all of that rigamarole, they tell us just kidding! They don’t have any cars available at all whatsoever.
Save yourself the headache and avoid this place like the plague.
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July 2024 by Matthew “CoasterFanRagingBull”
Horrible reservation system Enterprise has set called several other places before coming to this location due to no cars on day of pickup
Upon pickup the staff we're all friendly and I've got a very nice rental
Just dropped off 6/28/2024 after a week.
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June 2024 by M L
Rented a minivan and couldn't have been better served.
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May 2024 by Aabhas D
Very bad customer service and could not honor the reservation at the last moment
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April 2024 by quagmireglen87
They don't have cars to rent. They will call you 5 mins before and tell you that.
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April 2024 by Jerry G.
I rented a vehicle from the Algonquin Enterprise location. I was charged for over $26 in tolls that were incurred on I90 and I88. My rental vehicle was NEVER driven on these tollways. Enterprise either has the wrong transponder registered to the vehicle I rented or attached the tolls the wrong account. Enterprise customer service has been very unhelpful in resolving this issue. The vehicle was rented through State Farm. I will make sure State Farm is aware of the poor service from Enterprise.
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March 2024 by Xaerik M.
booked a car over a month in advance, showed up to get the car and was told there is no car for me. also was told they screwed over 42 other people no cars for them either. then left a review here, they said send a message to a supplied email, I send the message, and then no response. terrible service 0/10 at least I didn't have to pay in advance. recommend to use literally any other rental company
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March 2024 by Emily M.
They gave me a car with UNPAID TOLLS and it has been an absolute headache to deal with. The representitive that rented out the car to me told me that I could easily register the car's license plate to my personal iPass account or I could pay a fee for theirs so obviously I choose to just use my own. First mistake was she failed to mention that when registering a rental car there is an option to register it as a "rental car" with a start date and end date. Should I have known this? Probably. Would it have been helpful for them to make that clear? Absolutely. But why are they renting out cars with outstanding balances on tolls in the first place??? So unlucky for me my account got charged with numerous tolls of before I even had the rental. And on top of that they sent me a citation once I was done of one unpaid toll even though I had the transponder in the rental car and the rental cars license plate registered at that exact time. How? Make it make sense. If I want my money back I need to go through the long process of sending an affidavit to the Illinois tollway. I will certainly not be using enterprise again. Hopefully this review can help people in the future when dealing with tolls and rental cars.
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February 2024 by Aida Romanova
Friendly crew
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February 2024 by Nikola Trninic
This location is awesome, folks working here are very professional, practically like family!
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January 2024 by Toni Eggers
We had several wonderful experiences at the Enterprise in Algonquin, IL. The manager and all the crew there were so easy to work with, and extremely accommodating. We needed a vehicle the next day to get to a Wake/Funeral in Pittsburgh. The manager mentioned she didn't have a vehicle available on the lot, but she managed to locate a vehicle the next morning so we could drive out for the services. We needed a Van during Spring Break, which are difficult to come by. The Manager was able to find us a van, and gave us a great deal for the week. We had a flat tire coming back from vacation, and Enterprise took such good care of us! I don't hesitate calling on Enterprise for when we need a rental, but specifically this particular crew in Algonquin. Thanks!
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January 2024 by Erick R
Charged more than was told
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January 2024 by Chris R.
I have to give them 5 stars just for customer service. I needed a rental when my car was damaged by a raccoon in the road. The rental was easily coordinated through my insurance. Enterprise called me that morning to confirm the rental. The young man that picked me up from the collision center was very kind and professional. Upon arrival to Enterprise, all of the staff was amazingly helpful. Multiple employees confirmed whether I had been helped or needed anything else, including offering to share their cookies while I waited (which was only a few minutes). Super friendly. The only negative is that the car smelled like cigarettes, which they did apologize for multiple times. I don’t blame the employees for that, people know not to smoke in rentals! Overall, I would definitely rent from them again if I needed a vehicle in the area. Above and beyond for customer service.
