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July 2024 by Kenn Kirby
I needed a nice sturdy chain for a monocle I created, and bought three more for monocles I will be making in the next two weeks. I also bought some materials I needed for other crafts and projects.
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May 2024 by Emily Polyak
Pricy but cute stuff
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March 2024 by Mark Castiglioni
The place is fabulous. We drive over there instead of going to Rockford store. Need to have signs on couple of the items on display.
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February 2024 by Rachelle F
Always clean and tidy. Friendly staff. Great stock of items. Easy order for pick up. Framing dept: fast, easy, helpful making suggestions & my framed item looked great!
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January 2024 by Christina B
I have never been treated so poorly by a manager in my life. I spent over $300 today at this store and the cashier Eliza asked me if I wanted to apply for the credit card, so I agreed because I was going to save 20% on my purchase. The cashier entered my information wrong five different times, I asked her to please slow down and that there was no rush and she still entered my info wrong so I asked her if she could call over the manager and maybe have her do it. I asked the Manager if she could try putting my info in and explain the situation. She immediately was annoyed that she had to help me and was making passive aggressive comments to her employee in front of me making it seem like I was the problem. I asked her to stop speaking to her employee in front of me as if I wasn’t there. She then proceeded to tell her employee loudly that the computers are weird and she didn’t do anything wrong. Never once was I aggressive or used profanity towards either of these employees. Finally, I had told Manager that I was getting frustrated on how the situation was being handled and that I’m a customer spending a lot of money here and also applying for a credit card and I did not appreciate how I was being treated and I had asked for her name and her employees name. Her employee flipped her name, upside down and the manager told me that she was not giving me her information or her name and that she was going to call the police and have me kicked out of her store. The manager had caused a scene in front of all the other customer trying to get me to leave the store and embarrass me. The icing on the cake was right after she told me that she canceled my application for the credit card. I filed a complaint with corporate. I will not be returning to the store, unless that manager has been fired.
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December 2023 by Kathy Mahoney
It's really nice and organized, really stocked .great place.
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December 2023 by Eric Schultz
The frame was nice but there was excess residue I had to clean off plus they never called me when it was completed, I had to contact them. I would use them again but hope customer service would be a little better
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December 2023 by Tiffany Van Balen
This is an excellent Michaels. All the employees are friendly & very helpful.
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November 2023 by Lynne Cook
If you need help with a project, go to Michael's.
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November 2023 by Staci Bourland
They have a great assortment of goods
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October 2023 by Steve Cannistra
I'm an in and out type of shopper
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October 2023 by Kathryn Gabriel
Well organized and clean. The cashier was a bit slow and manhandled some of my goods, but overall staff was helpful and assisted when needed.
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September 2023 by C F
Best location & customer attentiveness
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September 2023 by Laura Schmidt
I made tonight with Michael's awesome selection. The staff was very friendly.
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August 2023 by Lori Paeth
Empty shelves. Helpful checker
