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July 2025 by GL Slappy
Uriah and his crew were fabulous! They came on time and they took good care of my things. If I were to move again, I would request his crew especially! Great job!
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May 2025 by Jessica Schroeder
Lost 8 of my boxes (25% of them). Movers hired at end destination were super unprofessional.
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May 2025 by Mark Ehrensperger
Lee expertly organized our move, and the driver Dimitri was very accommodating. However, issues arose upon delivery. The hired help at the destination couldn’t read or understand English, ignored/couldn’t understand clear instructions from Dimitri, and mishandled boxes clearly labeled “kitchen,” “master bedroom,” and “fragile.” While it’s common for moving companies to hire local help, they must ensure these workers can follow basic instructions and read labels. I urge the company to take accountability and improve their hiring practices.
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February 2025 by Gabrielle Johnson
I found North American Van Lines through their local rep Lee. She made the entire move work from beginning to end. I had heard so many horror stories and was therefore delighted to have a seamless experience. My loading crew were exceptional - Himie, Tito and Bobby were professional, kind and all around superior. It felt like my Uncles had come to move me. Everything went smoothly on the receiving end too. A plus!
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January 2025 by Carlton Wininger
The movers were on time to load and unload and were very pleasant. Put down floor covering before they started loading.
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November 2024 by Sally Jones
Excellent customer service
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November 2024 by denise zenner
What an amazing experience. They loaded our home in a day in Wisconsin . 6 days later they delivered to our new home in florida! Lee from the sales made it an easy setup. Dimitri, our driver was amazing! He took pride and everything he did and made sure nothing was damaged and everything arrived in the way that we had it loaded . It was a wonderful experience and I highly recommend using them
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October 2024 by Amy Blesi
Good crews, but need better communication on costs
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October 2024 by Vernon Gospel music Barker
Driver was very rude. Helpers were very respectful and made sure my things were placed where I asked them to put it. Driver tried forcing them to place all my items in my living room area (I have an upstairs where 2 of the bedrooms are located). Driver argued with the helpers in front of myself and my wife. Very unprofessional. Bed was also dropped and damaged in the process.
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October 2024 by Dottie Hanck
Very professional. Easy to work with. They communicated well. Did packing and loading exactly when they said they would. Delivery was well within the window. Especially pleased with Patrick, who led at both ends. Highly recommend this company for an interstate move.
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August 2024 by Ross Danitz
Very pleased with the care that the movers showed with our belongings. Only negative was the amount of time it took for them to deliver to our new home
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May 2024 by Robert Spohnholtz
We moved from Illinois to Jacksonville Fl. North American after 4 months of paying storage the first delivery arrived, even though we were promised one delivery, half of our possessions arrived and the second delivery was to arrive sometime later. Three weeks later the second delivery arrived, the driver had no helpers so my wife and I unloaded the truck. I contacted North American and all they had to say was it was the driver's responsibility to hire helpers. Then fire the driver. Since they split the load we were missing a lot of items. When I contacted them it was too bad, so sad. I received no satisfaction at all from this company. I went local for my move and got burned. I received an email at one time stating they had found some of my items that we were missing, but nothing showed up. A lot of promises but poor performance. I would be very weary of doing business with this company.
Bob Spohnholtz
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April 2024 by juliearnold25
North American Van Lines provided exceptional service from the time I contacted then through completion of our move. The crew was very professional and took excellent care of our things. I highly recommend them.
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November 2023 by William Snyder
All aspects of our move was handled professionally, efficiently and courteously. All of our possessions were packed and delivered without damage. Kudos to the crews and especially Patrick.
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October 2023 by Jeff
Out of 4 interstate moves by four different companies this one was the worst out of them all. Most damaged items. Dishonesty from what estimator stated and what company stood by. Did not call to confirm arrival time for Day 1 packing. Had to provide tape on day 2 of packing and then having to fight to get reimbursed. Left diesel fuel container in my garage with diesel in it and won't take care of the disposal. Damaged a wall in the move out house I had to fix. Was told by driver they would do a one-time pick up of used boxes, when email a request, it was $175. They unloaded numerous items at the new house- through the house instead of using the side gate or into the actual garages. Example - patio fire table- dropped glass fragments from the table through the house, instead of going around the side. Very disappointing.
