Petco is a health and wellness company focused on pets. The Algonquin store offers brand-name nutrition, supplies, and services like grooming, veterinary care, adoption, and training. Customers can shop online for pickup or delivery. Reviews note a mix of customer service experiences. Many employees are described as extremely nice, kind, friendly, helpful, understanding, and the absolute best. One older male employee receives particular praise for being helpful and friendly. These positive interactions, including staff giving treats to an anxious dog, are greatly appreciated. However, other experiences are less favorable, with some staff perceived as unhelpful and front register service noted as slow. The store's condition receives mixed feedback; while generally okay, the aquatics department has been noted as not well kept, with algae and dead fish observed. The store's refund policy is reported as accommodating.
Came there looking for a harness for our small terrier. Employee helped finding and fitting the perfect harness. She also answered my questions about a Thunder Shirt. I was skeptical about them and she gave me testimonials that convinced me. It worked amazingly with 4th of July fireworks.
May 2024
The young girl who checked me out was extremely nice. Great customer service and I assured her she was wonderful at her job, thanking her for being so good at it.
May 2024
Jade always does such a great job on Mya. I hope she never leaves PetCo.
