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February 2025 by Shez Jay
bought this hair color from this store for the first time to try this brand but after dyeing my hair i got itchy scalp for the whole week and afterwards i started seeing the noticeable hair loss, sally beauty is a big name didn’t expect this kind of brand at their stores!
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January 2025 by Kristin Taylor
i walked into this establishment on 1-14 and the lady with the freshly died black hair was not veery helpful or nice. why ask me if i needed help if you dont even know what your talking about.. my boyfriend even said she was rude. i wont be returning!
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April 2023 by J M.
I would give this 0 stars if possible. We asked employee at the Algonquin store for advice on haircolor. Instead of turning out "strawberry blonde" as we had wanted, hair turned bright copper-orange. Went to the Wheaton store the next day and asked the employee how color could be fixed. She said the color loomed horrible and sold us a product to remove the color. She advised that this product should be mixed with developer and sold us a bottle of that as well.Went home and applied product. Instead of removing the dye, it stripped the hair and took ALL color out of the hair in patches! Made an emergency visit to the salon at Ulta. Per the beautician at the professional salon, the original dye should have been mixed with blonde to get the desired color. We were also told that the color remover should NOT have been mixed with developer (only water) and could have caused hair to fall out! Spent 5 hours at the salon trying to get the hair color to look better and it will still take another visit to complete the repair.Called Sally Customer Care and they did not care. We were given nothing but lip service and the representative, JoAnn, "made notes of that". They do not want to take responsibility for untrained employees and would rather deal with the attorney that I will be hiring to get reimbursed for salon fees - and now punitive damages as well.
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April 2023 by JL Arredondo
I love the place they have the mouse for my hair at the lowest price
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August 2022 by Kimberly Kasper
I went there to get the supplies to dye my hair and was given the wrong information dont bye anything here
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June 2022 by Venus Simpson
Prices was to high and they didn't have everything in the store. It's small and cramped up. Stick to the city beauty supply houses because this one was just to unreal. No bundles of hair no nothing
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January 2022 by Christopher Rogers
If you are shopping for clippers or trimmers as a gift to someone, DO NOT go here. I purchased clippers as a Christmas gift that turned out to be the wrong item. Although I brought them back unused, in the original packaging, and with a receipt (just as their sign requests), they still wouldn't exchange them. They claim that because the box was merely opened, it is considered not to be in the original packaging. The store employees, and customer service on the phone, were completely unwilling to work with a paying customer. I will never shop here again.
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July 2021 by Julie Loewe
I went in looking to buy dye to change my hair color. Daisy was so helpful and friendly. Ill definitely be shopping here for my hair care because of the great customer service. Thank you Daisy!
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January 2021 by Jimmy Lawrence
Small but all your needs. Young lady was very helpful. Told her what I was looking for she took me right to what I was looking for.
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December 2020 by Katie Lynn
I love Sally Beauty. The staff always know how to help!
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December 2020 by Susy F
Clean, friendly, hardly had anyone in the store. Easy to buy on-line and offers curbside pickup!
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December 2020 by Jamal Gorham
We brought our daughter in who is 1 for help with her curly hair, the staff was very helpful and got us the two things we needed which worked well! Very happy!
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August 2020 by Melissa Saputo
Super duper helpful staff. I had an idea of what I was shopping for but wasn't too sure on what exactly to get. They asked me if I had any questions and they walked me through everything I should get. I had 2 employees switching off on helping me and they were both super knowledgeable and nice. Would highly recommend asking the staff any questions if you're not sure what exactly you should get!
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August 2020 by Nicole Krasicki
Very informative and helpful staff!!
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July 2020 by Melissa S
Super duper helpful staff. I had an idea of what I was shopping for but wasn't too sure on what exactly to get. They asked me if I had any questions and they walked me through everything I should get. I had 2 employees switching off on helping me and they were both super knowledgeable and nice. Would highly recommend asking the staff any questions if you're not sure what exactly you should get!
