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January 2024 by Melanie Pardes
I drove out to Fox from Chicago to replace a picket and cap for my VEKA fence. Everyone was absolutely helpful.Highly recommended!
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November 2023 by Matthew Swedko
I have been going to Fox Home Center since I was a kid in Frankfort. I still shop at their amazing store in Alsip. Bob, Jim, and Dennis are excellent employees and always know exactly what I need. If they don’t carry it, they will order it! You can’t beat their prices either. If you’re doing a deck or home remodel, this is a must for all of your items! Continue the great work and for keeping it a family run store.
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August 2023 by Zachary Ottinger
Had to remodel our bathroom in our house - and we only have a single bathroom. So, I spent a decent amount of time looking at vanities, toilets, bathtubs, fixtures, etc. across different stores and online.Wound up stumbling into Fox Home Center while checking out different places.Honestly, Fox Home Center is probably not the best place to go if you are looking for the cheapest option. But, if you want quality items and, at least from what I experienced, a near "one stop shop" with good customer service, I would recommend Fox Home Center.Mark was great to work with. He answered all my questions and was honest with me. The vanity I originally wanted, he explained, would not arrive in time for our project. So, he helped me find a great alternative. We wound up buying a "display" mirror for a significant discount and we love it. Mark made sure the display was not damaged (a real challenge as this was a big mirror) with shipping.Something that made me trust Mark- to make sure I wasn't getting ripped off, on my own, I went to manufacturer (Moen) website. Turns out Mark was offering me the Moen "sale price", the lowest price that Moen would give if you worked with them directly. That made me feel pretty good, as I had not even asked Mark to give me a discount.When I asked to ship all this stuff to my house, there was no problem or fee. He kept it all together for me at the store as each time arrived, making it easy to keep it together. All items arrived and installed as described.To really top off the good customer service - the Toliet we ordered wouldn't fit (not Mark fault, because Contractors didn't measure until end of project). But, Mark took the Toliet back without hesitation and gave me a full refund.I plan on purchasing from them again in the future, and I am happy to support a local business.
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August 2023 by Zachary O.
Had to remodel our bathroom in our house - and we only have a single bathroom. So, I spent a decent amount of time looking at vanities, toilets, bathtubs, fixtures, etc. across different stores and online. Wound up stumbling into Fox Home Center while checking out different places. Honestly, Fox Home Center is probably not the best place to go if you are looking for the cheapest option. But, if you want quality items and, at least from what I experienced, a near "one stop shop" with good customer service, I would recommend Fox Home Center. Mark was great to work with. He answered all my questions and was honest with me. The vanity I originally wanted, he explained, would not arrive in time for our project. So, he helped me find a great alternative. We wound up buying a "display" mirror for a significant discount and we love it. Mark made sure the display was not damaged (a real challenge as this was a big mirror) with shipping. Something that made me trust Mark- to make sure I wasn't getting ripped off, on my own, I went to manufacturer (Moen) website. Turns out Mark was offering me the Moen "sale price", the lowest price that Moen would give if you worked with them directly. That made me feel pretty good, as I had not even asked Mark to give me a discount. When I asked to ship all this stuff to my house, there was no problem or fee. He kept it all together for me at the store as each time arrived, making it easy to keep it together. All items arrived and installed as described. To really top off the good customer service - the Toliet we ordered wouldn't fit (not Mark fault, because Contractors didn't measure until end of project). But, Mark took the Toliet back without hesitation and gave me a full refund. I plan on purchasing from them again in the future, and I am happy to support a local business.
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June 2023 by Frank Parisi
Fox Home Center was very helpful in planning my deck project and supplying materials.
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June 2023 by Alex Almazan
I can only echo the same as the negative comments below. So unfortunate, no greeting, no assistance.
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May 2023 by Edward B.
Fox and family do a great job. Any good business knows your only as good as the people who surround you. Kim is da bomb and Michelle knows her product! Nombach thanks you. Keep up the good work. Thanks
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April 2023 by Andreiev Bueno
Racist place, from the employees to the customers, they look at you like you are the lowest they ever seen, this is definitely a whites only place.
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February 2023 by colin mccarthy
Great staff! Mouldings nearly 50% cheaper than box stores. Will cut to length.
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February 2023 by David Vitolka
Great customer service and plenty of inventory.
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January 2023 by Michael Timeless
Went to Fox Home Center after a major screwup at Lowes. Can you say night and day difference. Walking into Fox was greeted warmly by the employees.Going to their lumber department they took the time to make sure the lumber I needed was right for the job. They even told me the costs up front in case it was more than I wanted to spend (which was appreciated since I needed the item they recommended). They checked me out and then unlike Lowes, sent a few people out to assist me. The two men checked each piece of wood for straightness, once I explained the project to them and helped me pick out two excellent pieces of lumber and then loaded it into my pickup and even put a little warning flag on the back (something I had forgotten about since the lumber was 12 foot long.). They say customer service is a lost art - It's not lost at Fox. It is alive and doing very well. Can't wait for my next project using them.
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September 2022 by Jan F
This store is beautiful. So many choices if you need design ideas or want one of a kind pieces in your home.
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August 2022 by TeCoa Garrett-Kern
We were working through HomeAdvisor (do not recommend) their contractor wanted us to buy the material and then they would install. So naturally we went to Fox. In due course, Fox gave us the phone number for the supplier and made **us** call them; their distributor wouldn't buy the material so they told us we had the option to buy all 72 sheets in the bundle, thousands of dollars. With some difficulty we finally bought the material through Fox, then the HomeAdvisor contractor wouldn't do the job. So Fox was called and asked if they could help us out. NO! because we didn't 1) come in for a general quote, 2) have John come out and measure, 3) they prepare the estimate, 4) they come out and do the job. They are that rigid now. Fox was asked if we could start over, come in have them give us an estimate, John come out and measure, we would buy whatever else was needed for the job; only difference is the material has already been delivered. Then answer was still no.Another unfortunate, but unprovable incident, the first two times I called back-to-back someone picked up the phone and put it back down. I waited a few minutes and called again, and a nice gentleman answered the phone.What has happened to Fox? The quality of the material still seems good, but the service and attitude of the workers is lathargic.
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August 2022 by Bob Culver
Always a pleasure talking to the staff.Even after 41 years of employment there.?
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March 2022 by Mohammed A.
I came to lumber to build a new fence. I had no clue what I was doing, but the young man named nick in the yard department gave me the whole run around and taught me what I needed for the job I needed to make my lawn look perfect in time for spring. I won't lie, I'm pretty young and it's my first project for my home, but with his assistance, I was able to make it look beautiful with the materials he helped provide.
