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“Sunny was extremely helpful and made the best of an uncomfortable situation. A previous agent gave me wrong information about my bill and new service and she soothed my anger.”
“From start to finish had great experience. Nothing to do with repair but really upset that a possibke update to software with Samsung that coincentally costed me bit over $200 and new phone screen/framework. Otherwise it was great!!”
“Stephanie is wonderful. Very knowledgeable about products and services. Very pleasant, personable, and patient. I highly recommend her as a fabulous customer service representative.”
“Sherita you are a lovely young lady! Appreciate you helping me with my billing this afternoon and updating me on promotions, I'll always come back to see you!”
“This is definitely the place to go if you need your phone repaired. I called and was told that my phone part was in stock and it could be repaired immediately on the Spot while I waited. I was told about 30 minutes and it took just that. The price was very reasonable and the customer service was outstanding. Businesses like this should exist everywhere in Chicago because they take care of their customers by being honest fair and true to their word. Great experience overall and I left with a parting gift and a warranty as well. I would definitely recommend.”
“The ladies in here are always fantastic. Abigale helped me this time and she was awesome and was able to save me money on my purchase. Very happy and will make this permanent regular store”
“My name is Doris I have just gotten the most wonderful service from JoJo at cricket. I am so glad I was able to get back to cricket. I had gone to consumer cellular It was a a nightmare getting back . Consumer gave me three different me three different transfer pin. I am so grateful to Jojo she stuck with me every stepof the way it took more than 2 hours to complete this transaction. Again thank Jojo and cricket ??”
“I just spent the last 2hrs in Tinley Park with your representative Abigail which I found very helpful, knowledgeable, and sold me a great phone I really really like. she was very helpful and considerate it's hard to find help like hers. I'll continue to recommend customers to this store because of her”
“Marco's really helped me out with getting a new phone. Even hooked it up with alil something extra. One of the best Boost Mobiles around. Waited on really quick, and not in the store for long at all.”
“My experience at this location was awesome.Angle was very knowledgeable and patient with myself and the other customers.She was able to multitask and service Every one in a timely matter. Will return again! ?”
“I wish I remembered the gentleman's name who helped me other day or any one else's name that work there but the customer service here was amazing!!! He had light blue eyes and dreads, and should be commended for an award he explained to me my plan and service options. I came in on a Friday early evening and had a new phone on my way to work the next day thank you sir much appreciated”
“I went there to to check my phone speaker and they told me it need to be changed . I had only 1 hour to go to work , they said it will be done within 45 min and they did what they said . I was happy, good job!”
“Frank gave me an amazing service while buying my new phone. He gave me great case recommendations and other accessories. Frank also gave me advice of which new Samsung to get. Frank also assisted me on other products in the store. He was very kind and thoughtful for all the assistance. I would recommend this store for anyone who needs a new phone or assurance on products. His work is fast and makes sure everything is update with no issues.”
“5 star experience. I had to help my mother in law upgrade her phone and combine contracts. A huge thank you to JAIME for handling this.She was multi-tasking and explaining everything clearly and concisely as she went. Transferring data between old and new phones while on the phone with Verizon HQ combining accounts!Master of her craft... thank you for making that, dare I say... enjoyable!”
“I spent approx 8 hours on hold for 2 days without success calling direct stream customer service. I finally went to Palos Heights IL store to see if they could help. Luckily Eric was able to help resolve part of the issue. Eric was very knowledgeable and patient. Thanks again for the help. He is an asset to this store and ATTIf Eric had notIntervened I would have cancelled direct stream”
“Best boost mobile in the area, hands down. I came in today and was helped by the kind worker Ali. He helped me pick out the best phone that was just right for me. Definitely recommend coming here for all things boost mobile. 10/10 service.”
“This cricket location has the most incredible Customerservice you could ever imagine! They were able to help me out with a Sim card issue that was an emergency and they could not have been more pleasant. The owner Erin was extremely helpful and so nice to deal with at this difficult time. I highly recommend this location and I have had great service with cricket and will never go back to another phone carrier. Thank you Erin and I appreciate your Customerservice so much! Well done and keep up the good work.”
“Ismael spent 1 1/2 hours fixing a problem someone else at Verizon created by transposing numbers. Ismael is conscientious and customer service oriented. Verizon business office and phone problem solvers could not do it after at least 30 phone call. Ismael is the best!!”
“When I went to the store on Wednesday I was greeted by Zayra, she was super nice ,polite and very helpful. It is so nice when you encounter a young person so professional,caring and knowledgeable. Super nice girl !”
9:30AM - 8:30PM
7464 S Cicero Ave, Chicago
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“Great selection and customer service and the guy there made upgrading my phone pretty easy but some of the accessories like cases are a bit overpriced, but overall a good experience.”
“I was told if i perched a dry herb e smoker if I don't like it I can bring it back and get my money back. well that turns out to be False statement by management they will not give you cash back they will exchange the product with no problem for something equal in value”
9:30AM - 7:30PM
7854 S Ashland Ave, Chicago
Mobile Phone Accessories
“Maaan, when I say I walked into this establishment and had bad technical problems, and they solved it IMMEDIATELY ‼️ My man named Robert is the MAN you want to assist you.”
“I visited this store for the first time and received the best customer service In have ever experienced with Cricket in all the years that I have utilized their service. Sein the owner happened to be in the store and assisted me with three lines and explained everything to his fullest capacity and made sure I had all that was needed before I left the store. When he was finished I had peace of mind and was satisfied with the exemplary service received. I highly recommend this store and Sein in particular. Thank you!”
“It's was an amazing experience to come in to this store. Love the manager on duty Adele she was very knowledgeable of all the products and helped me with my account. Definitely a place to visit if you need help.”
“I walked in there and the young lady and nice looking young man took really good care of me I walked out of there with a brand new iphone11 for a really good price !!!!!! Definitely a satisfied customer and going back!!!!!”
“I brought my phone with a broken screen. He said 10 min I said ok I’ll wait. 10 min later it was done !!!! Outstanding service and prices !!!! The other place wanted 600 dollars for repair ! Definitely recommend!!!!”
“I came in today my name is Jesse gave a good customer service made me feel like I was family and have very good patience with me. I suggest you get them some lunch for good services”
“I went in because I was having problems with my old phone, everyone was so nice and I think it was the manager, I don’t remember her name but she was so kind and a great help. I left with a new phone that I love and they have the cutest cases. I told everyone to go to this store, don’t waste your time at stores that treat you poorly. I’ll definitely make this my store.”
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“Maya has great customer service she really gavea a lot of details for the phone just wish cricket give Android an better upgrade on phones we always get some what like a good pH but not like apple. pH they have the upgrade apple phone always but Android never do at least not at Cricket they don't have the Samsung ultra”