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February 2024 by John B.
Ok, to start with, I did not rent any trucks or vehicles with U-Haul. I brought my car here to have a hitch installed. Clarence was the man who assisted me. Clarence would call me to clear up questions or to attempt to get my vehicle in earlier than my scheduled time. The only problem I had here was tryin to call Clarence back, the U-Haul phone system always forwarded the call to a centralized U-Haul call center....so that was a little frustrating. BUT, Clarence kept me up to date as to the progress of my install and then he installed the unit in the anticipated time - 2 hours. The job was done neatly, on time and he and the staff at the building were all very courteous.Nice job Clarence, thanks.
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June 2023 by Mario E.
Stopped in after failed hitch install at Park Forest. They insisted they could do job and that they had parts. Scheduled a week out only to find they can't do job. They ordered wrong hitch and wanted me to wait a few more days. Montell the manager called and offered discount to come back but did not show as they did not have correct hitch the next day. Regional Manager Shannon McKinley was the worst. Rather than seek resolution she chose to argue and berate the customer. Go to sub trailer or draw tite instead. These guys are amateurs.I had to give 1 star to post. There are no stars at uhaul. And McKinley is a sad bitter woman.
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August 2020 by Maria Piacenti Mioni
reservation screwed up, name spelled incorrectly, been in store over 40 minutes. still dont know what the problem is. I will never come here again.