Pilot Travel Center in Alsip, IL is part of the Pilot Flying J network of over 750 travel centers across the U.S. and Canada. The location offers a variety of convenient amenities for travelers, including friendly service, clean restrooms, high-speed fuel and EV charging pumps, Wi-Fi, overnight parking, and showers. Customers can enjoy fresh food, snacks, drinks, and the "best coffee on the interstate." The myRewards Plus app provides exclusive deals and time-saving features like mobile fueling, shower and parking reservations, and trip planning. While most reviews praise the service, one truck driver noted issues with loud music playing outside, which can disrupt drivers trying to rest. However, other customers highlight the excellent customer service, with employees like Monica and Crystal providing friendly, helpful assistance. One customer was very appreciative of two Pilot employees who helped deescalate a situation, making them feel secure at the travel center. Overall, Pilot Travel Center seems to provide a reliable, well-rounded experience for both professional drivers and general travelers passing through.
I come in here all the time, always at the same time. Please be more consistent with when you put food up? I work crazy hours and if I go out of my way to specifically stop here for gas and the convenience of eating I just want things to come up when you say they will. Very frustrated today.
May 2024
Paid for parking and ordered a whole supreme pizza. Monica with a lovely personality and pretty smile took my order. JR was the cook and did an awesome job cooking it the way I wanted. Also service with a smile. This is a good crew here. I'm very happy with the service I received. This was at 5pm on a Monday. Thank you... read full comment
February 2024
Good attitudes, night security is a prick but overall the ladies inside working are angles. Can’t wait to go back.
