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February 2024 by Carmen Wilson
I had the best experience at this store. The person that helped me was Jacob. He was extremely knowledgeable and very patient. I would recommend his services and this store. He took his time to show me everything and wanted to make sure I understood everything before I left the store. Best experience ever!!
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February 2024 by Kelley McGinness
Jacob is amazing! I highly recommend you going in to see him :)
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February 2024 by bob c
Alton ATT Store is the best place to go for your cell phone needs. Super friendly, courteous and knowledgeable staff. Jerica was great.
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January 2024 by Mackenzie Lane
When I left the store I was excited about everything but a couple hours later I regretted going in at all. My service representative was Jaquez S, we came in 2 hours till close and the store was dead empty. He immediately started working with us and was friendly and seemed to have all the answers to my questions. I had a completely paid off iPhone 14 pro max, my lil sister had a paid off iPhone 12 pro. We traded in her 12 pro for my Pixel and when I asked how much it covered off my pixel he said that it is paying it off. I asked about the Pixel watch as they recently had a promotion for it. The promotion was no longer valid but he explained that if I wanted the watch it would only be 10-15$ more per month, I agreed and got the watch. Another EXTREMELY important question I had was the transfer of information such as texts and data. We had to leave for the store to close without transferring everything so he told me to use an app that will transfer everything I requested. I spent hours trying to transfer data that way. When I read the fine line in the app of what was being transferred, I would've LOST so much valuable information if I had listened to him. I transferred my data through the way the Google Pixel is programmed to do, connect the USBC to the iPhone and it will move everything over. What took me HOURS to attempt to do the method he suggested took me only 30 mins the real and recommended way. Fast forward to the next day my new Pixel, which the representative said was all good to go and was only waiting on the transfer, had ZERO service. I had to drive two hours that weekend for work and couldn't get to an ATAT store until after work, they explained there that my Pixel's SIM wasn't connected to my number and was never activated. Thankfully they set it up correctly there. Now a month later my bill comes and it went from 63$ to 250$. Jaquez S specifically said that my bill would be in the 80$ range with the watch added and that my next bill cycle would be a lil above 100$ due to the activation fee, I said okay that's fine. I reviewed my bill and there are hidden charges such as Next Up which I did not sign up for, my watch apparently HAS TO HAVE its own service line which at minimum is 60$ on top of the 10-15$ for financing. My trade in does not show on my summary and after being on the phone with customer service they explained it will take 3 months for that credit to show. NONE of this information was explained to me in store! I would have never purchased the watch if it meant I had to open another line, so now I am returning that and I have to pay another 55$ fee. Overall it has been a frustrating and disappointing process. I wish my representative was properly trained and knew what information he was putting. Most importantly I wish he had put out ALL the information as I feel completely lied to and taken advantage of. This has been the worst experience with ATAT I've had. I really didn't want to write this review publicly but if this happened to someone else and they couldn't afford all these charges and fees it would be so burdensome knowing that my review could've warned them. Hopefully people read this and ask all the questions I didn't know I needed to ask.
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January 2024 by Desiree
The in store experience was quick and easy. The exact phone I wanted was not in stock so it was ordered. The reason for the 1 star review is for what happened after. My phone came in the mail a few days later and after activating it I received an email stating I was enrolled in AT&T HomeTech Protection which is $25/month, this was unauthorized. When I was ordering my phone I specifically asked if there would be any additional charges on my statement minus the one time activation fee of $35 and the installments of my new phone. I also explained I did not want to enroll in the $6/month NextUp program when they told me my installments were $42.12 and not the $36.12 I saw online. NextUp was supposedly removed so installments would be the $36.12. I was told outright “You will only see your installment plan plus your standard monthly service charge.” After receiving the email that I was enrolled in the HomeTech plan, I called AT&T customer service directly and they told me I was enrolled in both the HomeTech and NextUp. They were able to remove both without an issue. So my biggest complaint is that not only did the sales representative not disclose I was enrolled in these two add-ons, they also lied and said that there would not be any additional charges outside what I had previously stated after I asked that specific question.
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January 2024 by Love Is Evol
Very satisfied customer and I will be back! They are the greatest store ever! Great team! Great customer service as well. Thank you, Quez!
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January 2024 by Matt East
Very helpful, in and out in less than 29 mins..
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January 2024 by Tanya Brown
Fantastic customer service by Jacques Sanders. I could tell he was raised by a grand parent. His level of patience, gentleness, professionalism is exemplary, on a level that couldn’t have been learned in school. Thank you Quez.
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December 2023 by melissa biegener
Awesome staff, great service!
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November 2023 by brent cleveland
Jacob was absolutely amazing!!!He gets 10 stars from me
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November 2023 by Lydia Zini
Absolutely love and recommend Jaquesz S at AT&T Alton if you want to feel like you’re actually at a phone store and not the DMV ? seriously the best dude!
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November 2023 by Cindy Chappell
Fantastic service by Maddie! I went in unsure about buying a new phone. She was very knowledgeable about all products I asked about and made me feel better about the process. She had me set up with my new phone in no time.
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October 2023 by Steve Woods
This store has defrauded me of my trade in value of my previous phone for a S23 earlier this year. Was told it could take up to 3 billing cycles to see the credit. Was lied to by one the sales staff and communication has stopped on a supposed search for my trade in. I will not do business with this company again. Make sure you get and read through all the paperwork thoroughly if you choose to do business with them.
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October 2023 by Steven W.
This store has defrauded me of my trade in value of my previous phone for a S23 earlier this year. Was told it could take up to 3 billing cycles to see the credit. Was lied to by one the sales staff and communication has stopped on a supposed search for my trade in. I will not do business with this company again. Make sure you get and read through all the paperwork thoroughly if you choose to do business with them.
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September 2023 by Matthew Lievers
I would like to leave a 5 star review, specifically for the assistance and service provided by Jacob Bellitto. His knowledge of products and services provided by the AT&T store is second to none and he is exceptional with troubleshooting technical support in addition to recommendations on the best products to suit your needs. I would highly recommend this store and service.