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February 2024 by DeLeon L.
I am absolutely done with these jackasses! I go into the store tonight to buy some lightbulbs. They have bright light and the ones that aren't bright light. The bright light ones go for $5.97 the other ones go for $8.47 so I grab the bright light bulbs And take them to the cash register. I get to the cash register and they ring up for $8.47. I tell the cashier that that is the wrong price they are $5.97. She says OK go back and take a picture of them on the shelf and bring it up here and I'll change the price. I said don't you have people working here and they looked put out. I decided to walk back and take the photo. I take the photo come back up front and the register I was at has someone in it so I go to the empty register, where he rings it up. Again the price comes up at $8.47. I tell him what happened show him the photo and he calls over a guy who was standing next to the register that I went to the first time he acts clueless and the other guy says these are ringing up wrong. He showed me the picture so the original guy asked, can I see the picture. I said wait a minute I just showed him the picture. Why do I have to show you the picture. Is his word not good enough? I show the guy the picture there's another female manager standing there and she says I'm gonna go back and check the price. I said wait a minute I just went back to check the price because they told me I had to. I showed him the picture and now you gotta go back to check the price. I said keep your damn lightbulbs, I will never go back to Home Depot in Alton.
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February 2024 by Steve Mings
We do a drop and hook but you can park overnight
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January 2024 by Sylvia Lyons
Caleb in the Garden Department deserves a big shout-out! He went above and beyond to help me with my needs today! If only all customer service associates were as pleasant to encounter.
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January 2024 by Ryan Wheeler
Love this store. They literally have anything and everything you need for any and every construction project.
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December 2023 by Ron Wallace
I went in for lumber in September. I wanted it custom cut. There saw was broken. Middle December it is still broken. That is unacceptable. I was told that if the manager would get off his a$$ it could be fixed in less than a week.
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December 2023 by Tracy Thompson
Went in to pick-up a refrigerator purchased online. The whole transaction took less than 10 minutes including help loading the item
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December 2023 by alex
Self checkouts are closed off for some reason, and the other two staffed checkouts have employees taking their time when people just want to complete the purchase and get on with it? What gives Home Depot?
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November 2023 by Misty Ozburn-Raich
I don't really have a strong opinion but it seems to me Home Depot does have better options for budget restrictions than other stores
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November 2023 by Candi A
It takes 1 second to acknowledge a customer if you are busy. Why is that such a hard concept for people to grasp. They just find it easier to ignore you instead. Then get loud with me cause I say something. I'm no Karen, I just worked with the public most of my life and found it to be good manners to let people know you see them . The girls at the desk need to get it together.
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November 2023 by Matt Herren
Scheduled a auger rental appointment. Waited a week for the tool to be available. Arrived to pick it up and was offered a post hole digger instead. The rental “professional “ wanted to argue that it was what was reserved instead of solving a very minor problem. We left without the necessary tool although it was sitting in the tool coral and won’t be using Homedepot anymore. Mistakes are common. Having the critical thinking skills to overcome mistakes not at this store…..
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November 2023 by Anthoni Thompson Sr
Very helpful staff.... Pretty knowledgeable about the things that I was asking for.... Actually my favorite hardware store
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October 2023 by Crystal Staggs
Great awesome place for all your outdoor supplies indoors supplies and or you're working supplies great prices great service
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October 2023 by Rick F
Just bought a washer and dryer combo GE Profile. I received amazing service from he person who placed my order correctly while filling in for the person who was on lunch when I walked up ,to the quick careful delivery. All around a good experience with a large purchase
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September 2023 by Moonbeam 123
Save your time and headache just go to Home Depot or Menards don't go in Home Depot if you have any problems they're not willing to help you let's go to Home Depot
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August 2023 by Raku Ichijou
The customer service clerk over the phone was great, and directed to me to exactly what I needed.
