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November 2022 by Troy Wohlert
I like The Home Depot but their staff is under trained and way too thin on help takes way too long
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October 2021 by Sheena McElroy
I bought a small amount of items today from this Home Depot. Spent about 200.00. Went to self checkout and while there I was treated like a thief, the girl in the self checkout area questioned and rechecked EVERY SINGLE item I rang up because she didn’t believe I scanned it. She was very very rude to me, and my husband, treated us with complete disrespect, and made snide smart remarks to us directly and to her coworkers while pointing at us and laughing. I asked for a manager
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July 2021 by Brandon McCane
Go in to buy a dryer, lady at the front desk “I’ll call them back there, just go wait by the desk” 20 minutes later still nothing. Horrible customer service
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March 2021 by Steven B.
Love this Big Box hardware store. It may be a major chain, but the customer service is on par with a small town hardware store. Oh, wait it is a small town hardware store, that just happens to be a major chain. Moving to the Alton area from the big city of STL, the first thing I noticed on entering this Home Depot was the cleanliness. The HD close to my home was always kinda grungy and unkept. This one is kept fairly clean and well organized. The next thing that surprised me was the customer service. The associates here, actually approach you and ask if you need assistance. They don't avoid eye contact when you meet them in an aisle. The ones who have assisted me thus far have been knowledgeable in their given area. A new feature that I've learned to take advantage of at this location, is ordering items on line that are available at this location and having them shipped to the customer service counter for pick-up. Damn, this makes life so much easier. In the city, I was not a fan of HD, but this one is winning me over. When: Multiple visits within the last 6 months. Why: Bought a new house
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January 2021 by Katie McDannel
Keonte was a huge help! He stepped up immediately when I was looking for assistance. Pulled everything I needed and basically did it all for me. Thanks again Keonte!
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August 2020 by Lorie Henderson
Never order anything from Home Depot. Impossible to return damaged items. Ridiculous expectations for returns. Never ever again will I ever buy from Home Depot!
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June 2020 by Jacob Fry
I tried to return a 12v Makita Multi tool, was told I could only get store credit and not cash,so I asked to speak to mgr. He came up,we politely disagreed. I told them how I thought the policy was wrong..... He told me to call home depot Home Office and tell them. Everything is fine at this point until I go to walk away and the manager and his associate High 5 each other, As though they were happy over an unpleased customer. This was the worst display of management material I have ever seen. Home depot should be a shame to have a manager at the store like this. Any decent manager would have explained to his associate that this is not correct procedure and wrong. Get it together Alton home depot.
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June 2020 by Caroline Livingstone
Highly recommend working with Brandon and/or Aaron. These guys are amazing with the customers they serve. They make sure to help their customers until they are satisfied, especially when corporate screws up. Thank you Brandon for going above and beyond for us when corporate cancelled our appliance order without our authorization and made us go back to the store to reorder our appliances!
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February 2020 by Adam Andre
I come here vs competitors because I get great customer service and feel welcomed.
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November 2019 by Terri Delp
Bought the whole kitchen appliance set and extremely happy with Terri the sales lady and the shipping team! 5 stars for service!
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November 2019 by Ronnie JC Bick
recommend tammy at the pro desk@ and A man name Aruther and couple other gentlemen. Very helpful place quality materials and tools.
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August 2019 by Marci Armstrong
great customer service ! friendly staff!
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May 2019 by Vince B.
I went here this morning to get a few landscaping supplies. Specifically landscape pavers. Home Depot ran about $.20 per paver cheaper than Lowes across the street. As I bought 52 If them I asked if I could leave them by the checkout stand so I could continue shopping and they allowed me to. Thank you! When I gathered my remaining things I was able to check out and go on about my way. This isn't a bad thing and I know they aren't required to but it would've been nice if somebody would've offered to help me load them.
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April 2019 by Bob Farris
Home Depot and Menards are my two favorite go to Home supply stores.
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February 2019 by Kathryn S.
I just wanted to give a shout out to David in the flooring department. We were in the store on February 18th looking for a chest freezer and he was standing in the appliance area when I walked up and asked him where the freezers were. He jumped right in and took us where we needed to go. After talking for a few minutes, he told us that he actually worked in flooring but helped out because the other salespeople in the appliance department were busy. He didn't even hesitate to help us. He was very helpful and so nice. We bought a freezer and he even offered to take it out to our car for us. This is the kind of service that we have come to expect from Home Depot in Alton. Everyone, without fail, is always very helpful and we never have a problem finding someone who is willing to help us. The funny thing is, we left Lowe's to come to Home Depot because there was no one there to help us. We are really not Lowe's customers but we went because my Mom thought we could get a good deal. She is now a Home Depot customer too. Home Depot trains their employees to deliver the best customer service they can and they always do!