H&R Block is a trusted business that provides tax preparation services. Customers often praise the knowledgeable and friendly staff, especially highlighting a tax professional named Christine, who has been described as the best and very helpful in making complex tax situations easier to handle. Clients feel reassured and appreciate her calm presence and expertise, with many expressing a desire to return and work with her in the future. The overall experience is made positive by her support, making the process much smoother. However, some reviews mention issues with the front desk staff, criticizing their hearing, spelling, advice, and efficiency, which led to rescheduling appointments and longer wait times. Despite this, the employees who handle the actual taxes, including Larry and others, are consistently described as nice, amicable, patient, and willing to go the extra mile, making the core service highly satisfactory. Overall, H&R Block is appreciated for its helpful staff and quality tax assistance, with some room for improvement at the front desk.
Melosa was wonderfully helpful and delightful to work with!
March 2026
Tracey S. Is knowledgeable and efficient in filing your taxes. And most definitely knows what she's doing I highly recommend her at the Alton IL office
March 2026
“Very courteous, polite, and thorough. I felt my needs were fully met and I am very satisfied with the outcome.”
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
